Sandra Reid
38 Daw Ave Hamilton,ON
Summary
Customer Service Representative who is enthusiastic, friendly and has a great track record with engaging clients.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
401 Dixie Toyota
Mississauga, ON
05.2016 - 02.2020
Phlebotomist
Canadian Blood Services
Toronto, ON
01.1996 - 01.2016
Paramedical
Medisys Healthcare Group Insurance
Toronto, ON
01.1999 - 01.2005
Education
Certificate - Phlebotomy
Canadian Blood Services
Toronto, ON06.1998
Diploma - Food Services
Centennial College
Toronto, ON06.1991
Regional School of Nursing -
Mohawk College
Hamilton, ON06.1980
Skills
- Customer service
- Excellent Communication
- Time management
- Complaint resolution
- Team collaboration
- Problem-solving
- Client relations
Accomplishments
- 25 years’ experience serving customers in a fast-paced work environment
- Efficiently opened and balanced cash and processed online payments
- Directed the customers to the appropriate service
- Investigated, calmed and rapidly resolved customer concerns
- Answered phones and greeted clients in a friendly, professional manner
- Promptly responded to orders and general inquiries
- Maintained up-to-date knowledge of policies and protocols
- Developed highly empathetic donor relationship and earned a reputation for exceeding donor participation
- Developed new donor/customer prospects and referrals
References
Available Upon Request
Timeline
Customer Service Representative
401 Dixie Toyota
05.2016 - 02.2020
Paramedical
Medisys Healthcare Group Insurance
01.1999 - 01.2005
Phlebotomist
Canadian Blood Services
01.1996 - 01.2016
Certificate - Phlebotomy
Canadian Blood Services
Diploma - Food Services
Centennial College
Regional School of Nursing -
Mohawk College