Sandra Reid
38 Daw Ave Hamilton,ON
Summary
Customer Service Representative who is enthusiastic, friendly and has a great track record with engaging clients.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
401 Dixie Toyota
Mississauga, ON
05.2016 - 02.2020
Phlebotomist
Canadian Blood Services
Toronto, ON
01.1996 - 01.2016
Paramedical
Medisys Healthcare Group Insurance
Toronto, ON
01.1999 - 01.2005
Education
Certificate - Phlebotomy
Canadian Blood Services
Toronto, ON06.1998
Diploma - Food Services
Centennial College
Toronto, ON06.1991
Regional School of Nursing -
Mohawk College
Hamilton, ON06.1980
Skills
- Customer service
- Excellent Communication
- Time management
- Complaint resolution
- Team collaboration
- Problem-solving
- Client relations
Accomplishments
- 25 years’ experience serving customers in a fast-paced work environment
- Efficiently opened and balanced cash and processed online payments
- Directed the customers to the appropriate service
- Investigated, calmed and rapidly resolved customer concerns
- Answered phones and greeted clients in a friendly, professional manner
- Promptly responded to orders and general inquiries
- Maintained up-to-date knowledge of policies and protocols
- Developed highly empathetic donor relationship and earned a reputation for exceeding donor participation
- Developed new donor/customer prospects and referrals
References
Available Upon Request
Timeline
Customer Service Representative
401 Dixie Toyota
05.2016 - 02.2020
Paramedical
Medisys Healthcare Group Insurance
01.1999 - 01.2005
Phlebotomist
Canadian Blood Services
01.1996 - 01.2016
Certificate - Phlebotomy
Canadian Blood Services
Diploma - Food Services
Centennial College
Regional School of Nursing -
Mohawk College
Similar Profiles
SHARYAR JACKSONSHARYAR JACKSON
Sales Consultant at 401 Dixie KIASales Consultant at 401 Dixie KIA
Micah BanjoMicah Banjo
Sales Professional at 401 Dixie HyundaiSales Professional at 401 Dixie Hyundai
Numair AhmadNumair Ahmad
Parts Assistant Manager at 401 Dixie KiaParts Assistant Manager at 401 Dixie Kia
Erin HouleErin Houle
Primary Care Paramedic at Bonnyville Regional Fire AuthorityPrimary Care Paramedic at Bonnyville Regional Fire Authority
Sanya Pearl PaiginikarSanya Pearl Paiginikar
After-school Tutor at Self-employeedAfter-school Tutor at Self-employeed