Sandra Moren0
Paramount
Summary
Motivated Assistant Manager with a strong background in team leadership and customer relations. Known for implementing effective training programs and optimizing operational workflows to achieve sales goals and elevate customer experiences.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Family Dollar
08.2023 - 04.2026
- Collaborated with team to ensure efficient store operations and customer satisfaction.
- Trained and mentored new associates on operational procedures and customer service standards.
- Conducted inventory audits to maintain stock levels and ensure product availability.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Implemented cash handling procedures to improve accuracy in financial transactions.
- Analyzed sales data to identify trends and recommend product assortment adjustments.
- Facilitated resolution of customer inquiries, enhancing overall shopping experience.
- Assisted in scheduling staff shifts to optimize workforce management and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Lead/Supervisor
Carlisle IT
02.2010 - 10.2016
- Led team in daily operations, ensuring project timelines and quality standards were consistently met.
- Streamlined workflow processes to enhance efficiency and reduce operational bottlenecks.
- Mentored staff on best practices for system utilization and problem-solving techniques.
- Implemented training programs that improved employee performance and productivity metrics.
- Developed and maintained reporting systems to track project progress and resource allocation.
- Oversaw troubleshooting efforts, resolving technical issues swiftly to minimize downtime impact.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
Education
Associate Degree in Nursing - Medical Assistant
Everest College
Gardena, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Retail operations
- Employee scheduling
- Employee supervision
- Organizational skills
- Multitasking
- Active listening
- Work Planning and Prioritization
- Customer relationship management
- Staff training
- Scheduling and coordinating
- Professional and courteous
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Family Dollar
08.2023 - 04.2026
Lead/Supervisor
Carlisle IT
02.2010 - 10.2016
Associate Degree in Nursing - Medical Assistant
Everest College