Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
CustomerServiceRepresentative

Sandra Ladan

London,ON

Summary

Experienced with 5+ years supporting the coordination of administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Proficient in Microsoft Office Suite, Teams, and CRM tools. Known for being proactive, organized, and adaptable in high-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bill Gosling Outsourcing
05.2025 - Current
  • Handle internal records and client service cases using Microsoft Dynamics 365
  • Collaborate with teammates via internal chat and shared case trackers
  • Balance high-volume tasks while meeting productivity and accuracy targets
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Marketing Operations Manager

Hiradi Fashion
01.2023 - 05.2025
  • Managed project timelines
  • Coordinated internal communication between departments
  • Implemented performance tracking systems,
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Mentored junior team members, fostering professional development and enhancing overall team performance.
  • Implemented CRM system for better management of customer data and enhanced targeting capabilities.

Creative Operations Lead

Nasan Couture
01.2014 - 12.2022
  • Oversaw brand administration, team support, and client onboarding
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Maintained records, vendor files, and project updates
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Managed and allocated staff and material resources to meet production goals.

Executive Secretary (Contract)

Nigerian National Petroleum Ltd
03.2019 - 11.2019
  • Supported senior executive with scheduling, documentation, and travel logistics
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Prepared reports and maintained internal project records
  • Handled confidential communication with professionalism and attention to detail

Education

Business Diploma - Business

Niagara College
Niagara-on-the-Lake, ON
04.2025

Bachelor of Science - Economics

University of Jos
Jos, Nigeria
06.2016

Skills

  • Calendar & Meeting Coordination
  • Document Preparation & Recordkeeping
  • Travel Planning & Expense Processing
  • Internal Communications & Updates
  • File & Database Management
  • Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • CRM Tools (Microsoft Dynamics 365)
  • Administrative Support for Projects & Events
  • Critical thinking
  • Active listening
  • Computer skills
  • Data entry

Languages

English

Certification

  • - Google Data Analytics – Foundations: Data, Data (2024)
  • - Project Management – Alison (2024)
  • - Digital Marketing & Business Finance – She Leads Africa (2022)

Timeline

Customer Service Representative

Bill Gosling Outsourcing
05.2025 - Current

Marketing Operations Manager

Hiradi Fashion
01.2023 - 05.2025

Executive Secretary (Contract)

Nigerian National Petroleum Ltd
03.2019 - 11.2019

Creative Operations Lead

Nasan Couture
01.2014 - 12.2022

Business Diploma - Business

Niagara College

Bachelor of Science - Economics

University of Jos

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Sandra Ladan