Summary
Overview
Work History
Education
Skills
QUALIFICATION SUMMARY
Timeline
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Sandra Kuperman

Georgetown,Canada

Summary

Detail-oriented and highly organized administrative professional with strong experience in client communication, scheduling, document management, and office coordination. Known for providing professional front-desk support, maintaining accurate records, and ensuring smooth daily office operations. Skilled in multitasking in fast-paced environments while delivering excellent customer service and maintaining a welcoming and efficient workplace.

Overview

8
8
years of professional experience

Work History

Independent Home-based Travel Advisor

Active Spirits Travel
Georgetown, ON
06.2024 - Current
  • Manage client communications, appointments, and administrative records to ensure smooth daily operations.
  • Maintain organized client files, documentation, and travel records with a high level of accuracy and confidentiality.
  • Respond to client inquiries via phone, email, and online platforms with professional and friendly service.
  • Prepare invoices, track payments, and manage documentation related to bookings and transactions.
  • Proofread client documents and itineraries to ensure clarity and accuracy.

Freight Operations Manager Assistant

W.G. McKay Ltd.
Mississauga, ON
01.2023 - 06.2024
  • Provided administrative support for logistics operations including scheduling, documentation, and data entry.
  • Maintained accurate records and files for shipments, invoices, and customer documentation.
  • Communicated daily with clients and vendors to provide updates and resolve service inquiries.
  • Processed invoices and prepared billing documentation while ensuring record accuracy.
  • Managed multiple tasks simultaneously while maintaining attention to detail and deadlines.
  • Assisted with document review and proofreading to ensure compliance and accuracy.

Ocean Freight Operations Specialist

Access Air Inc.
Mississauga, ON
05.2018 - 01.2023
  • Provided clients with accurate shipping quotes, coordinated bookings, and handled documentation for import and export shipments
  • Communicated regularly with customers, vendors, and overseas agents to coordinate transportation and resolve shipment-related inquiries
  • Reviewed and processed shipping documentation to ensure accuracy and compliance with international regulations
  • Managed all aspects of shipment logistics — from collection to delivery — while maintaining detailed records in internal systems

Education

Social Sciences

Bar-Ilan University
Ramat Gan, Israel
01-2000

Supply Chain Awareness and Employment Program - SCAPE

Micro Skills Development Centre
Toronto, ON
01-2016

Bachelor's Degree - Social Sciences

Bar-Ilan University
Ramat Gan, Israel
01-2000

Skills

  • Customer service orientation – Providing friendly and professional support to clients, visitors, and colleagues
  • Attention to detail – Maintaining accuracy in data entry, documentation, and record management
  • Strong organizational skills – Managing files, calendars, and multiple administrative tasks in an organized and efficient manner
  • Self-motivation and initiative – Taking responsibility for tasks and ensuring work is completed efficiently with minimal supervision
  • Team player – Supporting colleagues and assisting with a variety of administrative and clerical duties
  • Professionalism and discretion – Handling confidential client information responsibly and maintaining privacy standards

QUALIFICATION SUMMARY

  • Proven success in managing complex logistics and administrative projects, collaborating effectively with management, sales teams, vendors, and customers to meet their needs while supporting organizational goals. Experienced in coordinating bookings, orders, and schedules to ensure seamless and accurate operations.
  • Skilled in generating detailed reports, tracking progress and maintaining timely communication with stakeholders to ensure clarity and accountability. Adept at managing customer information and databases, ensuring data accuracy and privacy.
  • Strong background in analyzing and optimizing processes to improve accuracy, efficiency and service delivery. Experienced in developing tools and workflows that support effective customer interactions and enhance operational performance.
  • Excellent problem-solver with the ability to independently manage administrative tasks, resolve challenges, and maintain smooth day-to-day operations. Committed to providing exceptional customer service and fostering positive relationships
  • Recognized for being highly organized, adaptable, and professional under pressure, with a genuine passion for supporting others and ensuring a positive client experience.

Timeline

Independent Home-based Travel Advisor

Active Spirits Travel
06.2024 - Current

Freight Operations Manager Assistant

W.G. McKay Ltd.
01.2023 - 06.2024

Ocean Freight Operations Specialist

Access Air Inc.
05.2018 - 01.2023

Supply Chain Awareness and Employment Program - SCAPE

Micro Skills Development Centre

Social Sciences

Bar-Ilan University

Bachelor's Degree - Social Sciences

Bar-Ilan University
Sandra Kuperman