Jason Klein
Thornhill,Canada
Summary
Experienced facilities coordinator with a proven track record in effective team leadership. Renowned for a structured and hands-on approach to facility coordinating, I am receptive to collaborative ideas that enhance operations. Safety is my top priority, and I am highly detail-oriented in ensuring compliance with regulations and protocols. Expertise lies in team development and leadership, consistently fostering a positive and productive work environment.
Overview
30
30
years of professional experience
Work History
IT and Facilities Manager
Delota Corporation
03.2024 - Current
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Investigated problems and determined appropriate remedies.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Controlled expenses to meet budget requirements.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Drove continuous improvement of processes and systems operation.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
Retail Manager of Weston Road
180 Smoke
01.2021 - 02.2024
- Regular training and onboarding of staff
- In-Store customer complaint resolution
- Daily review of sales closing reports and reconciling against cash/credit card receipts
- Monthly store expense report submission
- Weekly bank deposits
- Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
- Enhanced customer satisfaction by addressing issues promptly, implementing feedback-driven improvements to store policies and procedures.
- Evaluated competitor offerings regularly to ensure our product mix and pricing strategies remained competitive in the marketplace.
- Established a culture of continuous improvement within the organization through regular process evaluation and refinement initiatives.
- Recruited top talent for key positions in the organization, building a high-performing team capable of delivering exceptional results consistently.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching to drive professional development.
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Operations Manager
Spyder Vapes
01.2020 - 01.2021
- Management of all stores relate to repair and/or coordinating replacement of on-site equipment
- IT support for all stores
- Vendor Management
- Negotiating contracts and maintenance for Phone systems, Internet networks, Alarm System, and Camera systems
- Management of G-Suite
- Co-ordination of maintenance contracts for all stores
- Regular training, management and onboarding of staff
- Training and Management of all employees
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
All About Tech
01.2015 - 01.2020
- Buyer of all Cellular and Computer related accessories, and tech devices
- Installation of network equipment and computers
- IT Support
Director of Operations
Design Source Furniture
01.1998 - 01.2019
- Ordering and pricing of furniture frames, and related raw materials, minimizing warehousing, ensuring on-time shipments to optimize back room production
- Liaising with providers for on-going technical needs
- Responsible for everything from loading and unloading trucks, customer service including delivery, in-home visits for repair as necessary
District Manager
Cantel Retail (Now Rogers) and Powerful Stuff Retail
01.1995 - 01.1998
- Prior to joining the company business, I had the fortune to satisfy my passion for electronic products in an emerging retail market
- I initially worked summer and after school in these retail outlets simultaneously as a sales associate
- It was an excellent environment where I thrived and was quickly promoted and offered full time employment
- I selected Powerful Stuff owned by Powerful Plus out of Florida as the company to grow with as they were opening new retail outlets at rapid pace
- Moved from Selling Consumers to Corporate sales within 6 months
- Joined Powerful Stuff full time
- Promoted to Assistant Store manager
- Promoted to Store manager
- Given responsibility for managing two large retail outlets Hillcrest and the Promenade
- Promoted to District manager responsible for GTA
- My knowledge of the product line and my customer service (sales and after sales) was the reason for my rapid rise in this organization
Skills
- Managing work flow
- Flexibility to adjust to constant change
- Skilled licensed driver
- Strong understanding of small business packages
- Customer oriented
- Schedule coordination
- System inspections
- Service contracts management
- Cost-reduction methods
- Operations oversight
- Facility updating
- Technical team management
- Equipment installations and maintenance
- Technical troubleshooting
- Application support
- IT procurement
- Change management
- IT budgeting
- Mobile technologies
- Technical support oversight
Languages
English
Native or Bilingual
Timeline
IT and Facilities Manager
Delota Corporation
03.2024 - Current
Retail Manager of Weston Road
180 Smoke
01.2021 - 02.2024
Operations Manager
Spyder Vapes
01.2020 - 01.2021
All About Tech
01.2015 - 01.2020
Director of Operations
Design Source Furniture
01.1998 - 01.2019
District Manager
Cantel Retail (Now Rogers) and Powerful Stuff Retail
01.1995 - 01.1998
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