Sandra Franco Hemming
West Covina
Summary
Detail-oriented Customer Service and Data Entry clerk with 21 years of experience. Adaptable Office Assistant contributed to team efficiency by delivering proactive communication and effective clerical support. Focused on fostering positive customer experiences and ensuring timely responses.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Assistance position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
Work History
Insurance and DMV Customer Service Representative
Next Generation Insurance
01.2025 - Current
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Processed policy changes and updates accurately, ensuring compliance with regulatory standards.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions meticulously to ensure accurate record-keeping and follow-up actions.
- Contributed to team meetings with insightful feedback, aiming for continuous improvement in customer service.
- Maintained accurate records of transactions using DMV software systems to support operational efficiency.
- Addressed customer inquiries promptly, fostering a positive experience within the DMV environment.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
Office/Health Clerical Assistant
San Gabriel Unified School District
09.2022 - 08.2024
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Assisted in maintaining student records and administrative files
- Processed incoming correspondence and distributed information promptly
- Managed scheduling and coordination of school events and meetings
- Supported teachers with classroom materials and resource preparation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Composed sensitive, confidential reports and documentation.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Created and maintained detailed records of all office activities.
Accounts Receivable Clerk
AAA Electric Motor Sales and Service
01.1999 - 03.2020
- Processed and recorded customer payments using accounting software.
- Reconciled accounts receivable transactions to ensure accuracy.
- Generated invoices and billing statements for customers promptly.
- Managed collection efforts, following up on overdue invoices effectively.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Campus Aide
Woodrow Wilson High School
06.2003 - 06.2005
- Supervised student activities to ensure safety and adherence to school policies.
- Assisted teachers with classroom management, enhancing student engagement and fostering a positive learning environment.
- Coordinated logistics for school events, ensuring seamless execution and maximizing student participation.
- Mentored new campus aides, sharing best practices for effective student engagement.
- Monitored hallways and common areas, ensuring a safe and orderly environment for students.
- Strengthened campus safety measures to ensure a secure environment for students and staff. by regularly reporting observations, incidents, and concerns to administrators.
Education
High School Diploma -
Woodrow Wilson High
Los Angeles, CA06-1990
Skills
- Customer service
- Customer relations
- Call center experience
- Payment processing
- Order processing
- Scheduling appointments
- Document processing
- Data management
- Record keeping
- Administrative support
- Administrative assistance
- Team development
- Critical thinking
- Active listening
- Documentation
- Record keeping
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Insurance and DMV Customer Service Representative
Next Generation Insurance
01.2025 - Current
Office/Health Clerical Assistant
San Gabriel Unified School District
09.2022 - 08.2024
Campus Aide
Woodrow Wilson High School
06.2003 - 06.2005
Accounts Receivable Clerk
AAA Electric Motor Sales and Service
01.1999 - 03.2020
High School Diploma -
Woodrow Wilson High