Rosemarie Gaona
Hawthorne
Summary
Dynamic and results-driven management and customer service professional with over 10 years of experience in retail, food service, and corporate environments. Proven success in leading high-performing teams, driving sales, managing operations, and ensuring superior customer satisfaction. Certified Notary and licensed Travel Agent with expertise in DMV transactions, travel planning, and client relations. Recognized for exceeding sales goals, streamlining processes, and promoting teamwork across multiple industries.
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime.
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Travel Agent | DMV Specialist | Customer Service Representative
AAA
Manhattan Beach
08.2024 - Current
- Promoted within AAA from DMV Specialist to Travel Agent for consistently exceeding sales goals.
- Process DMV-related services including car registrations, title transfers, out-of-state transfers, and international driving permits.
- Assist members with international passports and travel planning.
- Deliver personalized travel services, maximizing customer loyalty and retention.
- Created customized travel itineraries for clients based on preferences and budgets.
- Researched destinations, accommodations, and activities to provide informed recommendations.
- Coordinated with airlines, hotels, and tour operators to secure reservations and services.
- Managed client communications to address inquiries and resolve travel-related issues.
- Developed promotional materials to highlight travel packages and special offers.
- Participated in training sessions to stay updated on industry trends and regulations.
- Utilized booking systems to streamline reservation processes and improve efficiency.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Created travel itineraries and made adjustments to meet client specifications.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Produce Manager
Target
Manhattan Beach
08.2017 - Current
- Manage produce department operations, ensuring freshness, stock rotation, and compliance with safety and quality standards.
- Supervise team members, assign daily tasks, and monitor productivity.
- Improve inventory management by implementing accurate stock updates and minimizing waste.
- Provide excellent customer service by addressing guest inquiries and requests.
- Managed produce department operations, ensuring product quality and freshness.
- Trained and supervised team members on best practices for produce handling.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Implemented merchandising strategies to enhance product visibility and customer engagement.
- Monitored sales trends to adjust product offerings based on customer preferences.
- Developed schedules for team members to ensure adequate coverage during peak hours.
- Collaborated with vendors to source high-quality produce at competitive prices.
- Conducted regular inspections of produce displays for compliance with safety standards.
Mail Clerk
United States Postal Service (USPS)
Redondo Beach
12.2021 - 08.2024
- Processed mail, packages, and money orders with high attention to detail and accuracy.
- Provided courteous customer service while handling shipping, payments, and inquiries.
- Ensured compliance with federal shipping and financial handling regulations.
- Sorted incoming mail and packages for efficient distribution.
- Managed delivery routes to ensure timely mail processing.
- Operated sorting machines to organize large volumes of mail.
- Assisted customers with inquiries and service requests at the counter.
- Maintained accurate records of mail distribution and inventory.
- Collaborated with team members to streamline workflow processes.
- Trained new staff on proper mail handling and safety procedures.
- Ensured compliance with postal regulations and policies during operations.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
Front-End Manager
Urban Plates
Manhattan Beach
07.2021 - 07.2024
- Directed front-end operations, managing staff to ensure quality service and presentation of food.
- Oversaw accuracy of online orders, minimizing customer complaints and increasing satisfaction.
- Trained employees on company standards and procedures, improving overall service efficiency.
- Managed daily front end operations to ensure smooth service flow.
- Trained and mentored team members on customer service standards.
- Oversaw inventory management to maintain stock levels and quality.
- Implemented new procedures to enhance customer experience and efficiency.
- Coordinated staff schedules to optimize coverage during peak hours.
- Enforced health and safety protocols for a safe dining environment.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with management to develop promotional strategies for products.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Store Manager
Shoe Palace
Torrance
07.2018 - 07.2023
- Managed a team of 10 employees in a high-volume retail store.
- Consistently exceeded sales targets and implemented strategies to increase revenue.
- Oversaw daily store operations, including inventory control, merchandising, and customer relations.
- Mentored and developed staff, driving team performance and sales success.
- Managed daily store operations and maintained optimal inventory levels.
- Trained and supervised staff to ensure excellent customer service.
- Implemented visual merchandising strategies to enhance product displays.
- Organized promotional events to attract customers and boost sales.
- Monitored sales trends and adjusted stock accordingly for peak performance.
- Enforced company policies and procedures to maintain store standards.
- Evaluated team performance and provided feedback for improvement.
- Developed schedules to ensure adequate staffing during busy periods.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed strategies to maximize sales and profitability.
Education
Family First Charter School
Lawndale, CASome College (No Degree) - Management
Sophia
Skills
- Leadership & Team Management
- Sales & Goal Achievement
- Customer Service Excellence
- Training & Staff Development
- Inventory & Stock Management
- DMV Services & Title Transfers
- Travel Planning & Client Relations
- Cash Handling & Financial Accuracy
- Travel planning
- Reservation coordination
- Customer relationship management
- Itinerary customization
- Destination research
- Team leadership
- Sales strategies
- Inventory management
- Conflict resolution
- Visual merchandising
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Customer service
- Travel packages
- International reservations
- Tour preparation
- Relationship management
- Credit card payments
- Administrative tasks
- Overseas tours
- Sales negotiations
- Leisure travel
- Company guidelines and procedures
- Strong negotiation
Certification
- Certified Notary Public
- Licensed Travel Agent
- DMV-Trained Specialist (AAA)
Timeline
Travel Agent | DMV Specialist | Customer Service Representative
AAA
08.2024 - Current
Mail Clerk
United States Postal Service (USPS)
12.2021 - 08.2024
Front-End Manager
Urban Plates
07.2021 - 07.2024
Store Manager
Shoe Palace
07.2018 - 07.2023
Produce Manager
Target
08.2017 - Current
Family First Charter School
Some College (No Degree) - Management
Sophia