TPA Coordinator
Sandra Damon
Alouette Addictions
Maple Ridge,BC
1
Language
2027
years of professional experience
Dynamic outreach professional with a proven track record at Alouette Addictions, adept at client advocacy and crisis management. Successfully increased community engagement through strategic outreach initiatives, enhancing service access for vulnerable populations. Skilled in data collection and exceptional communication, fostering collaborative relationships to drive impactful social change.
Work History
Outreach Worker
- Provided outreach support to clients accessing addictions services and community resources.
- Built rapport with vulnerable individuals using trauma-informed, nonjudgmental communication.
- Coordinated referrals to detox, housing, counseling, and health services.
- Documented client interactions, needs, and follow-up actions accurately.
- Assessed immediate risks and connected clients with appropriate crisis supports.
- Collaborated with multidisciplinary teams to support consistent care plans.
- Supported community outreach activities to increase awareness of addictions services.
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
- Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
- Planned outreach events for Community to reach out to at-risk families.
- Organized community events to raise awareness about available resources and promote healthy lifestyles among residents.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
- Worked with Type people to educate on methods of relocation or assistance opportunities.
- Advocated for client needs and funding for at-risk groups.
- Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
- Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
- Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
- Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Assisted families with financial and housing resources.
- Collaborated with local schools to develop and implement anti-bullying campaigns aimed at fostering a more inclusive and supportive environment for all students.
- Reduced barriers to service access by providing bilingual assistance when needed; translating documents or facilitating communication between clients and providers.
- Assisted older adults in navigating Medicare benefits by offering one-on-one consultations explaining coverage options and enrollment procedures.
- Created a safe space for at-risk youth to express themselves openly during after-school programming focused on art therapy techniques for emotional healing.
- Implemented educational workshops on topics such as nutrition, mental health, and substance abuse prevention for community members seeking guidance and support.
- Reached out to nonprofits and other organizations to find funding for at-risk groups.
- Strengthened family units by conducting parenting workshops that focused on communication skills, conflict resolution, and child development.
- Increased referrals by calling on target groups, organizations and professionals.
- Provided applicants with Type, Type and Type information and advice.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Recruited and identified top talent while reducing workflow downtime.
- Maintained positive relationships with Type consumers and regularly reached out to offer assistance to individuals.
- Networked across Location to build new connections and make initial contacts with prospects.
- Built and maintained contact and referrals database for leads across Location territory.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Offered personalized support to individuals needing Type services, helping connect each with available resources and relevant team members.
- Disseminated critical information to Type groups to take advantage of programs such as Type and Type.
- Interviewed, screened, enrolled, and sourced Number new students.
- Ordered and analyzed background checks on applicants to mitigate staffing risk and liability.
- Publicized Type program via multifaceted outreach strategies targeted on improving information and participation.
- Engaged current service program participants to assess current engagement and potential to develop new revenue streams.
- Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Collaborated with various companies and government entities to shape approaches and leveraged trends in local marketplaces and industries.
- Maintained solid pipeline of candidates to keep Type program full and operating at peak capacity for maximum effectiveness.
- Coordinated with local government to provide resources to clients.
- Developed and maintained relationships with community organizations and agencies.
- Administered and tracked client service payments.
- Developed and implemented programs to engage and empower underserved populations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Monitored and evaluated impact of social services on community.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Provided support to social service clients in navigating available resources.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated outreach activities to build community awareness.
- Developed and implemented strategies to enhance quality of social services.
- Facilitated communication between clients and other service providers.
- Assisted in developing grant proposals to support social service initiatives.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
- Collaborated with various stakeholders to promote social services.
- Implemented and developed programs to address poverty and inequality.
TPA Coordinator
7 Years 2 Months- Coordinated intake documentation and maintained accurate client records for timely service access.
- Scheduled appointments, follow-ups, and care team meetings to support treatment continuity.
- Reviewed referral information and routed cases to appropriate program services.
- Tracked authorization details and updated records to ensure billing and coverage accuracy.
- Communicated with staff, clients, and external providers to resolve coordination issues quickly.
- Prepared confidential reports and correspondence while following privacy and compliance requirements.
- Monitored case status and flagged missing documentation to prevent service delays.
- Supported treatment planning workflows by organizing forms, records, and administrative follow-up.
- Facilitated smooth transitions during mergers or acquisitions involving TPAs by coordinating integration efforts across departments.
- Supported the resolution of escalated issues by coordinating effectively with internal teams and external partners.
- Reviewed and updated TPA policies as needed, ensuring alignment with industry best practices and regulatory guidelines.
- Ensured timely payments to healthcare providers by overseeing efficient invoice processing through TPA platforms.
- Maintained accurate records for all third-party administrators, ensuring compliance with regulatory requirements.
- Provided exceptional customer service when addressing client inquiries or concerns related to TPA services offered by the company.
- Managed a diverse caseload efficiently, prioritizing tasks based on urgency and importance.
- Conducted thorough audits of TPA processes and procedures, ensuring adherence to company standards and best practices.
- Developed strong relationships with TPAs, fostering a collaborative environment for improved outcomes.
- Enhanced TPA processing efficiency by streamlining workflows and improving communication between departments.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Tenant Support Worker
7 Years 8 Months- Supported residents with daily living tasks, maintaining respectful and safe housing environment.
- Followed safety procedures and reported maintenance or health concerns promptly.
- Documented resident interactions and service updates accurately for team continuity.
- Responded calmly to client needs, de-escalating issues and maintaining professional boundaries.
- Coordinated with support staff to complete routine tasks and prioritize urgent requests.
- Monitored shared spaces for cleanliness, hazards, and policy compliance.
- Helped maintain orderly operations through reliable communication and consistent follow-through.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Reported defective products or machinery to supervisor.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Client Support Worker
1 Year 1 Month- Supported clients with intake, service coordination, and accurate case documentation.
- Responded to client inquiries, resolving concerns with professionalism and empathy.
- Assisted with referrals to housing, health, and community support resources.
- Maintained confidential records while updating service notes and client files.
- Monitored client needs and escalated urgent issues to appropriate staff promptly.
- Adapted daily priorities to deliver consistent support across changing caseloads.
- Communicated policy requirements clearly, helping clients understand available services.
- Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
- Provided comprehensive training to new staff members, resulting in improved performance and increased client satisfaction.
- Displayed adaptability by successfully handling multiple priorities simultaneously while meeting tight deadlines and maintaining high-quality work.
- Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
- Managed high-volume caseloads while maintaining exceptional attention to detail and accuracy in documentation efforts.
- Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
- Reduced response times by creating a knowledge base of frequently asked questions and common client concerns.
- Streamlined processes by implementing effective time management techniques and organizational skills.
- Established trust with clients by maintaining confidentiality and ensuring data privacy.
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
- Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
- Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problemsolving.
- Assisted in the development of client support strategies for optimal service delivery.
- Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
- Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.
- Contributed to the growth of the company by identifying opportunities for improvement and suggesting innovative solutions.
- Enhanced team productivity through efficient task delegation and clear communication.
- Demonstrated expertise in conflict resolution by effectively mediating disputes between clients and internal stakeholders.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
- Collaborated with cross-functional teams to optimize resources and ensure seamless service delivery to clients.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Facilitated psychoeducational classes to help clients develop life skills.
- Implemented community outreach programs to promote mental health awareness.
- Devised and implemented community-based programs to promote mental health awareness.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated peer support groups to help clients connect with others.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Educated clients and families on mental health, wellness and recovery topics.
- Developed and implemented individualized treatment plans for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
- Administered assessments to identify clients' needs and establish treatment plans.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Monitored clients' progress to adjust treatment plans accordingly.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in professional development and training opportunities to enhance clinical skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Conducted case management activities and services with multidisciplinary team.
Education
Diploma - Community Support Worker
Skills
Community health
Outreach strategies
Client advocacy
Community engagement
Data collection
Event planning
Rehousing
Family outreach
Community advocate
Culturally sensitive
Crisis management
Exceptional communication
Public relations
Relationship management
Project outreach plans
Data analysis
Community relations
Community events
Fundraising expertise
Workshops
Public resources
Public services and programs
Outreach processes
Client needs assessments
Educational programs
Crisis intervention
Collaboration and teamwork
Behavioral intervention
Money management assistance
Coping techniques
Career development
Trauma-informed care
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Decision-making
Certified in CPR/AED
Relationship building
Microsoft office
Documentation skills
Team building
Task prioritization
Self motivation
Maintaining client records
CPR/AED
Behavioral management
Interpersonal skills
Analytical thinking
Care coordination
Conflict resolution
Employee training
Computer literacy
Goal setting
Risk assessment
Professionalism
Policy understanding
Interpersonal communication
Life skills development
De-escalation techniques
Workflow management
Time management abilities
Continuous improvement
Adaptability
Confidentiality practices
Written communication
Quality assurance
Case file management
Document management
Data confidentiality
Patient relationship management
Applied behavior analysis
Languages
English
Elementary
Timeline
TPA Coordinator
Alouette Addictions
09.2019 - CurrentRead More
Tenant Support Worker
Lookout Housing Society
07.2017 - 03.2025Read More
Client Support Worker
WISH Foundation
04.2017 - 05.2018Read More
Outreach Worker
Alouette Addictions
Read More
Discovery College
Diploma from Community Support Worker
Read More