SANDHYA NAUTIYAL
Toronto,ON
Summary
Fluent in multiple languages including Hindi, Punjabi, and Garhwali, I bring a valuable asset to the customer service role. With the ability to communicate effectively with a diverse range of customers, I can provide personalized assistance and support, fostering a welcoming and inclusive environment. My multilingual proficiency allows me to cater to a wider demographic, enhancing customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
COSTOMER SERVICE REPRESENTATIVE
TIM HORTONS
Toronto, ON
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Gerontology
Fanshawe, ILAC
Toronto, ON04-2024
Addictions And Mental Health
Fanshawe ILAC
Toronto, ON04-2023
Bachelor of Arts - Psychology Honors
CT University
Punjab, INDIA07-2021
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
COSTOMER SERVICE REPRESENTATIVE
TIM HORTONS
10.2022 - Current
Gerontology
Fanshawe, ILAC
Addictions And Mental Health
Fanshawe ILAC
Bachelor of Arts - Psychology Honors
CT University
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