Gina Scalise

• Delivered front-line customer service by greeting clients, managing inquiries, and providing updates on vehicle repairs, ensuring a positive customer experience.

• Coordinated scheduling of repair appointments, managed repair orders, and liaised between customers, technicians, vendors and insurance companies.

• Processed payments, prepared invoices in quickbooks and maintained accurate records in line with company and industry compliance requirements.

• Handled administrative duties including filing, data entry, emails, and correspondence, improving office efficiency and workflow.

• Supported management with reporting, parts receiving, and follow-up communications, contributing to streamlined operations.

• Consistently achieved customer satisfaction targets by resolving concerns promptly and maintaining strong client relationships.

Shoppers Drug Mart

Beauty Boutique Specialist

Kamloops, BC

March 2020 - April 2023

• Delivered personalized beauty consultations in skincare, cosmetics, and fragrance to meet client needs and drive customer loyalty.

• Recommended and demonstrated products, resulting in increased sales and repeat business.

• Maintained up-to-date knowledge of current beauty trends, product launches, and promotions to provide expert service.

• Built and nurtured long-term customer relationships by providing tailored beauty regimens and follow-up service.

• Supported daily boutique operations, including inventory management, merchandising, and promotional displays.

• Collaborated with team members to achieve sales targets and enhance overall customer experience.

Shoppers Drug Mart

Cosmetic Manager

Kelowna, BC

June 2016 - March 2020

• Directed daily operations of the Beauty Boutique, overseeing staff performance, merchandising, and customer service excellence.

• Recruited, trained, and coached a team of beauty specialists to deliver personalized consultations and achieve sales targets.

• Monitored key performance indicators, driving growth in sales, promotional campaigns, and customer loyalty program participation.

• Built vendor and brand partnerships to optimize product launches, promotional events, and merchandising displays.

• Ensured compliance with company standards for inventory control, loss prevention, and visual presentation.

• Cultivated a client-focused environment, resulting in increased repeat business and enhanced customer satisfaction scores.

• Delivered personalized beauty consultations in skincare, cosmetics, and fragrance to meet client needs and drive customer loyalty.
• Recommended and demonstrated products, resulting in increased sales and repeat business.
• Maintained up-to-date knowledge of current beauty trends, product launches, and promotions to provide expert service.
• Built and nurtured long-term customer relationships by providing tailored beauty regimens and follow-up service.
• Supported daily boutique operations, including inventory management, merchandising, and promotional displays.
• Collaborated with team members to achieve sales targets and enhance overall customer experience.

• Directed daily operations of the Beauty Boutique, overseeing staff performance, merchandising, and customer service excellence.
• Recruited, trained, and coached a team of beauty specialists to deliver personalized consultations and achieve sales targets.
• Monitored key performance indicators, driving growth in sales, promotional campaigns, and customer loyalty program participation.
• Built vendor and brand partnerships to optimize product launches, promotional events, and merchandising displays.
• Ensured compliance with company standards for inventory control, loss prevention, and visual presentation.
• Cultivated a client-focused environment, resulting in increased repeat business and enhanced customer satisfaction scores.

• Delivered personalized beauty consultations and product demonstrations in cosmetics, skincare, and fragrance to meet client needs.
• Maintained merchandising standards by setting up promotional displays, organizing planograms, and ensuring shelves were fully stocked and visually appealing.
• Supported promotional launches by executing brand events, product knowledge sessions, and seasonal resets.
• Assisted customers in selecting products while building trust and loyalty through tailored recommendations.
• Monitored inventory levels, processed stock, and ensured accurate product rotation to minimize loss and maximize sales.
• Collaborated with pharmacy and front store teams to deliver seamless customer experiences across departments.

• Supported individuals with diverse needs in achieving personal goals, fostering independence, and enhancing quality of life.
• Assisted clients with daily living activities, community integration, and access to resources and programs.
• Developed trusting relationships through active listening, empathy, and consistent support.
• Advocated on behalf of clients to ensure access to appropriate services, healthcare, and social supports.
• Documented client progress, maintained accurate records, and collaborated with multidisciplinary teams to support care plans.
• Promoted a safe, respectful, and inclusive environment tailored to each client’s individual needs.

• Provided fast, friendly, and accurate customer service in a high-volume restaurant environment.
• Handled cash, processed transactions, and balanced tills with accuracy and accountability.
• Promoted to Shift Leader, overseeing daily operations and ensuring smooth workflow during peak hours.
• Trained, supervised, and motivated staff to deliver consistent service and adhere to company standards.
• Monitored food safety, cleanliness, and workplace safety protocols to maintain compliance.
• Resolved customer concerns effectively, maintaining a positive guest experience.
• Assisted management with scheduling, inventory checks, and opening/closing procedures.