Sandeep Kumar Rajan
PICKERING,ON
Summary
Skilled Hospitality Manager with diverse experience in providing exceptional customer service. Known for maintaining high standards of etiquette. Strong ability to multitask, manage time effectively, and stay organized under pressure. Contributed significantly to improving overall guest satisfaction scores in previous positions through proactive attitude and keen attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Waiter / Restaurant Server
Flora Hotel & Restaurant
Ernakulam, Kerala
02.2023 - 02.2024
- Maintained a clean working environment by adhering to health and safety regulations.
- Followed all applicable health department regulations pertaining to food safety and sanitation practices.
- Cleared plates between courses and after meals as needed according to established procedures.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
Customer Relations Representative
Paragon Resorts
Ernakulam, Kerala
12.2022 - 02.2023
- Provided technical support for online purchases and troubleshooting any issues that arose during the process.
- Assisted customers in selecting the most suitable products to meet their needs.
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Conducted follow-up surveys with customers to ensure satisfaction with purchase experience.
Analyst - HR
Envestnet Asset Management
Trivandrum, Kerala
10.2018 - 11.2022
- Monitored employee attendance records and ensured compliance with attendance policies.
- Conducted regular meetings with managers to discuss staffing needs and job requirements.
- Responded promptly to inquiries from current or prospective employees about benefit information.
- Coordinated with external vendors regarding health insurance plans, retirement savings accounts.
Education
MBA - Marketing Management - Customer Relationship Marketing
M.G University
Kerala07-2015
Bachelor of Arts - Accounting
M.G University
Kerala04-2013
High School Diploma -
St Johns National Academy of Health Science
Banglore06-2009
Skills
- Food presentation
- Menu knowledge
- Table Setting
- Reservation Management
- Social Perceptiveness
- Food allergy awareness
- Issue Resolution
- Complaint Handling
- Food safety knowledge
- Guest service
- Hygiene standards
- Guest Relations
Certification
- Food Safety Certification of Kerala
- Tourism and Hospitality certification
- Indian Drivers License
- Voluntary participation in Heel and Touch Old age Home
- Physical Fitness Trainer
Timeline
Hotel Waiter / Restaurant Server
Flora Hotel & Restaurant
02.2023 - 02.2024
Customer Relations Representative
Paragon Resorts
12.2022 - 02.2023
Analyst - HR
Envestnet Asset Management
10.2018 - 11.2022
MBA - Marketing Management - Customer Relationship Marketing
M.G University
Bachelor of Arts - Accounting
M.G University
High School Diploma -
St Johns National Academy of Health Science
- Food Safety Certification of Kerala
- Tourism and Hospitality certification
- Indian Drivers License
- Voluntary participation in Heel and Touch Old age Home
- Physical Fitness Trainer
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