ABDISALAM ALI ABDI
Brampton,ON
Summary
Friendly Room Service Server with commitment to creating repeat customers through excellent service. Experienced managing service teams of up to 4.
Professional, discrete and hardworking Room Service Server offering skills in efficient deliveries, smooth pick-ups and supply restocking. Keeping customers satisfied and sales high with exceptional service.
Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced restaurants. Familiar with training new staff how to complete work quickly.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hotel Waiter
Curuba Hotel
12.2022 - 10.2023
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Acted as a liaison between guests and other hotel departments, facilitating communication to provide seamless customer experiences.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Promoted upselling efforts by highlighting daily specials and suggesting complementary menu items, contributing to an increase in overall sales.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Protected guests by following proper food handling procedures.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Verified accuracy and quality of orders before delivery.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Hotel Cleaner
Guled Hotel
02.2019 - 02.2022
- Assisted the hotel in passing inspections by adhering to strict industry guidelines for sanitation and maintenance.
- Trained new housekeeping team members on best practices in cleaning techniques, contributing to a consistent level of service quality across all rooms.
- Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
- Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
Education
Some College (No Degree) - Hospitality And Management
High School Diploma -
01.2018
Skills
- Social Perceptiveness
- Reservation Management
- Food presentation
- Guest service
- Food safety knowledge
- Guest Relations
- Dessert Preparation
- Problem-Solving
- Company policy adherence
- Meal Preparation
- Order Verification
- Menu Memorization
- Table Setting
- Phone Etiquette
- Menu presentation
- Request management
- Customer Service
- Food Delivery
- Dining area maintenance
- Cleanliness
- Order Taking
Languages
English
Limited Working
Timeline
Hotel Waiter - Curuba Hotel
12.2022 - 10.2023
Hotel Cleaner - Guled Hotel
02.2019 - 02.2022
Highrisemoderncollage - Some College (No Degree), Hospitality And Management
High Rise Modern Collage - High School Diploma,
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