Caring, hardworking and service-oriented Registered Nurse with more than six years of experience. Well-versed in offering evidence-based, therapeutic care. Collaborative and motivational leader with expertise in training new nursing staff while providing top-notch service to patient populations.
Hi, I’m
SANDEEP KAUR MANN
Calgary,AB
Summary
Overview
6
years of professional experience
Work History
Willowbrae Childcare AcademyLangley, BC
ECEA
10.2022 - 06.2023
Job overview
- Maintained safe, clean and constantly supervised play environment.
- Maintained daily records of activities, behaviors, meals and naps.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Planned and supervised games and other recreational activities for students.
- Taught daily life skills and behaviors to students to build practical knowledge.
- Arranged classroom furniture and learning materials to keep areas neat.
- Assisted with or led story time by reading books to children.
Nurturing Hearts MontessoriLangley, BC
Education Assistant and ECEA
03.2022 - 10.2022
Job overview
- Supervised students in common areas such as cafeteria, library and playground.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
CBV CollectionsBurnaby, British Columbia
Customer Service Representative
11.2020 - 10.2021
Job overview
- Handled customer inquiries, billing questions, payments, and service requests
- Answered 20-30 inbound calls each day to handle various concerns, and resolved problems to keep customers happy
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Created account for citizens to register them for COVID-19 vaccination AND booked appointments for citizens to get COVID-19 vaccination.
Malwa Hospital Bathinda, Punjab
Registered Nurse
11.2019 - 10.2020
Job overview
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
CBV CollectionsBurnaby, BC
Customer Service Representative
08.2019 - 10.2019
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
TeleperformanceMontreal, Quebec
Customer Service Representative
04.2019 - 07.2019
Job overview
- Exceeded performance quotas with excellent call control and problem-solving abilities
- Assisted customers needing help with company tools and order systems
- Tracked unresolved complaints and followed up to complete resolutions
- Managed orders placement, refunds, and exchanges in English and record the documentation for each call
- Offered callers information in English to answer questions and assist with service issues.
TTECMontreal, Quebec
Customer Service Representative
09.2018 - 12.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Nagpal Superspeciality HospitalBathinda, Punjab
Registered Nurse
09.2012 - 05.2018
Job overview
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Directed patient care by initiating and following through with plan of care, continuing care and discharge instructions.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Promoted patient independence by teaching self-care skills.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Education
Sprott Shaw CollegeSurrey
Education Assistant from Special Education
03-2022
University Overview
Sprott Shaw CollegeSurrey, BC
ECEA from Early Childhood Education Assistant
08-2021
University Overview
University College of NursingFaridkot, India
Bachelor of Science from Nursing
08-2012
University Overview
Girls Senior Secondary SchoolGidderbaha
High School Diploma
04-2008
University Overview
Arya Putri Pathshala High SchoolGidderbaha, India
Marticulation from Grade 10th
03-2006
University Overview
Skills
- Bi-Lingual in English and Punjabi and Hindi
- Creative Problem Solving
- Critical Thinking
- Compassionate and Caring
- Equipment Sterilization
- Care Coordination
- Clear Patient Communication
- Accurate Documentation
- Patient Examination
- Patient Satisfaction and Process Improvement
- Patient Care
Certification
- Food and Safety Level-1
- First Aid
- NVCI
- French Language DELF A1 and A2
Timeline
ECEA
Willowbrae Childcare Academy
10.2022 - 06.2023
Education Assistant and ECEA
Nurturing Hearts Montessori
03.2022 - 10.2022
Customer Service Representative
CBV Collections
11.2020 - 10.2021
Registered Nurse
Malwa Hospital
11.2019 - 10.2020
Customer Service Representative
CBV Collections
08.2019 - 10.2019
Customer Service Representative
Teleperformance
04.2019 - 07.2019
Customer Service Representative
TTEC
09.2018 - 12.2018
Registered Nurse
Nagpal Superspeciality Hospital
09.2012 - 05.2018
Sprott Shaw College
Education Assistant from Special Education
Sprott Shaw College
ECEA from Early Childhood Education Assistant
University College of Nursing
Bachelor of Science from Nursing
Girls Senior Secondary School
High School Diploma
Arya Putri Pathshala High School
Marticulation from Grade 10th
- Food and Safety Level-1
- First Aid
- NVCI
- French Language DELF A1 and A2
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