SANDEEP KUMAR
Lethbridge
Summary
Results-driven retail and hospitality professional with experience in liquor store management and hotel operations. Proven ability to lead teams, drive sales, and deliver exceptional customer service in fast-paced environments. Strong knowledge of AGLC compliance, inventory management, and POS systems, combined with hands-on experience in guest relations and operational support as an Assistant Manager. Skilled in problem-solving, team leadership, and building positive customer relationships to enhance business performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Brand Ambassador / Sampling Associate
Embr Sampling Company
Alberta
07.2025 - Current
- Conduct in-store tastings and sampling events to promote beverage brands.
- Drive sales through engaging communication and product recommendations.
- Track sampling performance and report customer feedback.
- Represent brands professionally to maximize visibility and sales impact.
Supervisor
530 Liquor Store
Alberta
04.2025 - Current
- Supervise daily store operations, ensuring smooth workflow and excellent customer service.
- Lead, train, and support staff to meet sales targets and maintain high performance standards.
- Ensure full compliance with AGLC regulations, including ID verification and responsible alcohol sales.
- Manage inventory levels, coordinate stock orders, and oversee product merchandising.
- Analyze sales trends and implement strategies to increase revenue and customer retention.
- Handle cash management, including balancing tills and overseeing POS transactions.
- Resolve customer concerns professionally to maintain satisfaction and loyalty.
Assistant Manager
Madhu Hotel
Yamuna Nagar, Haryana, India
10.2024 - 11.2024
- Assisted in managing daily hotel operations, including front desk, housekeeping, and guest services.
- Supervised staff scheduling, training, and performance to ensure high service standards.
- Handled guest inquiries, complaints, and special requests to enhance customer satisfaction.
- Maintained inventory of supplies and coordinated with vendors for timely procurement.
- Supported financial operations including billing, cash handling, and reporting.
- Ensured cleanliness, safety, and compliance with hospitality standards.
- Contributed to improving guest experience and operational efficiency.
Education
Diploma - Business Administration Management
Lethbridge College
Alberta03-2026
Skills
- Customer Service Excellence
- Quick learner with the ability to adapt to new systems and environments
- Sales & Up selling
- POS & Cash Handling
- AGLC Compliance & ID Verification
- Product Knowledge (Liquor, Beer & Wine)
- Brand Promotion & Sampling
- Conflict Resolution
- Customer Relationship Management
- Special Ability- Learning Quick
Timeline
Brand Ambassador / Sampling Associate
Embr Sampling Company
07.2025 - Current
Supervisor
530 Liquor Store
04.2025 - Current
Assistant Manager
Madhu Hotel
10.2024 - 11.2024
Diploma - Business Administration Management
Lethbridge College