Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sienna Keeskotagan

Edmonton,AB

Summary

I have diverse experience in customer service, including roles in retail and customer-facing positions such as cashier and sales associate. I've also worked in the food industry as a barista, prep cook, and server, which strengthened my ability to thrive under pressure and deliver excellent service. These roles have enhanced my communication, problem-solving, and multitasking skills, allowing me to connect with customers, understand their needs, and create a positive experience. I'm eager to bring my skills to a team-oriented, customer-focused customer service environment where I can contribute to outstanding service and collaboration.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate/Brand Ambassador

American Eagle Outfitters
11.2024 - Current
  • Demonstrated strong product knowledge, including denim fits and seasonal collections, to drive sales and meet individual and store performance goals.
  • Created a positive first impression by greeting customers promptly and offering help as needed.
  • Helped boost store appearance and sales by maintaining a well-organized floor and updating product displays to reflect on current promos.
  • Collaborated with team members to consistently achieve and exceed daily sales target through strong focus and customer service.
  • Operated POS systems to process transactions accurately, while following company procedures.
  • Assisted customers in finding the right fit and style, recommended additional outfits in fitting rooms, and highlighted deals to boost customer confidence and store loyalty.

Bubble Tea Barista/Food Service Associate

Coco Fresh Tea & Juice
07.2024 - 12.2024
  • Provided a memorable customer service by actively engaging with customers, taking orders with precision, and thoughtfully recommending new drink selections.
  • Maintained a clean and organized work environment, adhering to food safety and sanitation standards.
  • Processed cash and credit transactions accurately, handling daily cash deposits.
  • Regularly tracked inventory levels and reordered supplies as needed, ensuring stock was available and minimizing shortages.
  • Made a variety of bubble tea drinks with fresh ingredients, ensuring each quality standards for taste and appearance.
  • Encouraged customers to join the rewards programs, it's advantages to build loyalty and increases repeat visits.

Barista/Customer service

The Hallway Cafe & Takeaway
08.2023 - 12.2023
  • Provided a friendly effective communication with customers to complete orders successfully.
  • Exhibits a professional, friendly, and courteous demeanor.
  • Completed a cash, debit and credit transactions using POS system.
  • Cognizant of proper milk foaming for lattes and cappuccinos, learnt new monthly drinks accordingly in a fast-paced environment.
  • Experienced in inventory and stocking.
  • Mentored other employees to gain insight on various tasks they were unsure of how to complete successfully.

Education

High School -

Cardinal Collins High School
07.2024

Skills

  • Customer service excellence
  • Relationship management
  • Effective communication
  • Patience and understanding
  • Organizational skills
  • Adaptability
  • Interpersonal skills

Certification

  • WHIMS, 01/01/23
  • Food safety, 01/01/23
  • First aid, 01/01/23
  • Pro-serve, 01/01/23

References

Available Upon Request

Timeline

Retail Sales Associate/Brand Ambassador

American Eagle Outfitters
11.2024 - Current

Bubble Tea Barista/Food Service Associate

Coco Fresh Tea & Juice
07.2024 - 12.2024

Barista/Customer service

The Hallway Cafe & Takeaway
08.2023 - 12.2023

High School -

Cardinal Collins High School

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Sienna Keeskotagan