Sandeep Singh
Medicine Hat,AB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Officer
Paladin
Medicine Hat, Alberta
06.2024 - Current
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify and address potential security hazards.
- Managed access control by checking identification and verifying credentials.
- Responded promptly to alarms, disturbances, and emergencies on-site.
- Documented incidents and prepared detailed reports for management review.
- Collaborated with law enforcement during investigations and emergency situations.
- Secured personnel and premises by inspecting buildings and patrolling property.
Customer Service Manager
Walmart
Medicine Hat, Alberta
07.2023 - Current
- Managed daily customer service operations for high-volume retail environment.
- Resolved customer inquiries and complaints with effective communication skills.
- Trained and coached team members on customer engagement techniques.
- Assisted in managing inventory levels to ensure product availability.
- Implemented new procedures to streamline service delivery processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Liquor Manager
Everest Liqour store
Medicine Hat, Alberta
07.2023 - 07.2023
- Managed inventory and restocked shelves efficiently
- Coordinated with suppliers for timely deliveries
- Trained staff on product knowledge and customer service
- Organized promotional displays to enhance sales
- Maintained accurate sales records and reports
- Managed ordering process for alcoholic beverages by reviewing invoices, approving payments, and resolving discrepancies.
- Coordinated staff scheduling according to projected customer demand patterns during holidays or special events.
- Analyzed monthly financial statements to identify areas of improvement in operational efficiency or profitability.
- Performed weekly inventories to track usage trends across multiple categories including beer, wine, spirits, mixers.
Education
Diploma in Business - Management
Medicine Hat College
Medicine Hat, AB06-2024
Bachelor of Commerce - Managment
Punjab University
Chandigarh06-2022
High School Diploma -
Sacred Heart Convent School
Khanna, Punjab04-2019
Skills
- Customer service
- Sales reporting
- Customer engagement
- Data analysis
- Team management
- Workforce management
- Problem-solving
- Expertise in sales
Certification
- First Aid
- Full Class 5 Driver Licience
Languages
English
Native/ Bilingual
Punajabi
Native/ Bilingual
Hindi
Native/ Bilingual
French
Limited
Timeline
Security Officer
Paladin
06.2024 - Current
Customer Service Manager
Walmart
07.2023 - Current
Liquor Manager
Everest Liqour store
07.2023 - 07.2023
Diploma in Business - Management
Medicine Hat College
Bachelor of Commerce - Managment
Punjab University
High School Diploma -
Sacred Heart Convent School
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