Sandeep Mann
Surrey ,BC
Summary
Results-oriented professional with extensive experience in leading restoration projects and optimizing operations. Skilled in effective communication, problem-solving, and developing training programs that enhance team performance and client satisfaction. Accomplished leader recognized for fostering client loyalty through exceptional service delivery. Adept at analyzing industry trends and implementing strategies that promote operational efficiency and drive business development.
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
Managing Director
Oakpro Restoration & Services Ltd.
Surrey, British Columbia
07.2021 - Current
- Coordinated project schedules and resources to meet client expectations.
- Led cross-functional teams ensuring project alignment and timely delivery.
- Developed detailed project plans outlining scope, timelines, and deliverables.
- Implemented risk management strategies to mitigate potential delays effectively.
- Monitored progress of projects to ensure adherence to quality standards.
- Trained junior staff on best practices in project management tools.
- Analyzed performance data identifying areas for improvement and efficiency.
- Maintained comprehensive records of all project documents including specifications and invoices.
Office Manager
Tjikko Restoration & Services Ltd
Surrey, British Columbia
03.2019 - 06.2021
- Managed daily office operations and workflow at Tjikko Restoration & Services Ltd.
- Coordinated scheduling and logistics for restoration projects, ensuring timely completion and effective team collaboration.
- Implemented office procedures to streamline administrative tasks, improving organization and workflow.
- Oversaw inventory management to ensure supply availability met project demands.
- Liaised with clients to address inquiries and enhance satisfaction throughout project lifecycles.
- Maintained comprehensive records of project documentation for compliance and reference.
- Monitored client payments, contacting those with overdue accounts promptly.
- Developed training materials to support effective onboarding of new staff.
Laser Technician
flawless laser studio
Surrey, British Columbia
02.2010 - 02.2019
- Operated advanced laser equipment for skin treatments and hair removal procedures.
- Ensured strict adherence to safety protocols during treatment sessions.
- Monitored quality control standards to maintain accuracy and safety during laser operations.
- Supported technicians with technical guidance on laser use and safety protocols to ensure compliance and operational excellence.
- Educated clients on pre-treatment and post-treatment care to enhance satisfaction and treatment outcomes.
- Prepared clients for treatments, addressing questions to enhance comfort.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Documented treatment details in client records for future reference.
Education
Bachelor of Science - Medical Technology
Dav University
Chandigarh09-2003
Skills
- Planning for strategic growth
- Project execution and recovery
- Monitoring performance metrics
- Development of business opportunities
- Managing client relationships
- Negotiating contracts effectively
- Delivering service excellence
- Solving complex problems
- Leading collaborative teams
- Communicating effectively (verbal & written)
- Ensuring quality control standards
- Optimizing workflows efficiently
- Managing time effectively
- Focusing on details meticulously
- Improving processes continuously
- Expertise in programming languages
- Managing schedules efficiently
- Adhering to safety protocols
- Training workforce effectively
- Facilitating productive meetings
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Certification
- Laser Tech
- Hair stylist
- Esthetcian
Timeline
Managing Director
Oakpro Restoration & Services Ltd.
07.2021 - Current
Office Manager
Tjikko Restoration & Services Ltd
03.2019 - 06.2021
Laser Technician
flawless laser studio
02.2010 - 02.2019
Bachelor of Science - Medical Technology
Dav University