Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ramandeep Singh

Calgary,AB

Summary

Proven leader with a track record of enhancing operational efficiency at Hind Terminals Pvt Ltd., adept in complex problem solving and fostering customer engagement. Excelled in streamlining dispatch processes and negotiating contracts, significantly improving on-time delivery rates. Skilled in relationship building and effective communication, consistently advancing customer satisfaction and team productivity. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.

Overview

10
10
years of professional experience

Work History

Customer and Dispatching Service Representative

Rai Dispatch Training Inc
08.2024 - Current
  • Basics of Dispatch/trucking
  • City dispatch & load brokerage
  • Buying & Selling loads
  • All 3PL software
  • Making connections with Customers
  • Invoicing & Payroll bookkeeping
  • ELD rules & regulations

Associate

Walmart Canada
06.2024 - Current
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.

Marketing Coordinator

Tamarack Abl Ltd
12.2022 - 05.2024
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Analyzed customer requirements and provided customized logistics solutions.

Senior Manager

Hind Terminals Pvt Ltd.
08.2020 - 09.2022
  • Directed dispatching, routing, and tracking of Cargo trains.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new trainee on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Implemented new software systems that improved efficiency within the dispatch center operations.

Deputy Manager

Adani Logistics Ltd.
08.2019 - 09.2020
  • Organized records of vehicles, schedules and completed orders.
  • Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
  • Coordinated logistics activities across multiple locations for seamless distribution operations.
  • Communicated with customer service to improve productivity and service ratings.
  • Improved on-time delivery rates with detailed tracking and monitoring of shipments.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.

Deputy Manager

Hind Terminals Pvt Ltd
04.2015 - 08.2019
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Oversaw demand planning, purchasing, and logistics.
  • Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
  • Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
  • Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
  • Collected and reported monthly expense variances and explanations.
  • Increased revenue by identifying and implementing cost-saving measures in financial processes.

Education

MBA - International Business

Punjab College of Technical Education
Punjab, India
03.2015

Bachelor of Computer Applications - Computer And Information Systems

Punjab College of Technical Education
Punjab, India
07.2011

Skills

  • Leadership Qualities & Complex problem solving
  • Customer interaction & Engagement
  • Relationship Building
  • Courteous and Professional
  • Database Maintenance
  • Dispatching procedures
  • Effective Communications

Languages

English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer and Dispatching Service Representative

Rai Dispatch Training Inc
08.2024 - Current

Associate

Walmart Canada
06.2024 - Current

Marketing Coordinator

Tamarack Abl Ltd
12.2022 - 05.2024

Senior Manager

Hind Terminals Pvt Ltd.
08.2020 - 09.2022

Deputy Manager

Adani Logistics Ltd.
08.2019 - 09.2020

Deputy Manager

Hind Terminals Pvt Ltd
04.2015 - 08.2019

MBA - International Business

Punjab College of Technical Education

Bachelor of Computer Applications - Computer And Information Systems

Punjab College of Technical Education

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Ramandeep Singh