Anjali
Brampton,ON
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Customer and Dispatching Service Representative
Breaver Transportation
03.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Problem Solver
Amazon
01.2021 - 02.2023
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Employed excellent discovery skills to match customer needs with solutions.
- Relished innovation to push team for innovative solutions to get best result.
- Used logic and imagination to analyze situations and develop intelligent solutions.
Customer Service Representative
Party City
01.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Assistant Accountant
Anil. B. Kumar & Associates
09.2017 - 03.2019
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Education
Master of International Business Management - Business
St. Clair College of Applied Arts And Technology
Windsor, ON05.2021
Bachelor of Commerce - Accounting And Finance
Sikh National College
Punjab India07.2016
Skills
- Team Guidance and Direction
- Cego (felts software )
- Mobile Location-Based Services Software
- Active listening and writing
- Complex Product Knowledge
- Investigate Claims
- Accounts Payable and Receivable
Timeline
Customer and Dispatching Service Representative
Breaver Transportation
03.2023 - Current
Problem Solver
Amazon
01.2021 - 02.2023
Customer Service Representative
Party City
01.2020 - 02.2021
Assistant Accountant
Anil. B. Kumar & Associates
09.2017 - 03.2019
Master of International Business Management - Business
St. Clair College of Applied Arts And Technology
Bachelor of Commerce - Accounting And Finance
Sikh National College
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