Sandeep Kaur
Kaladar,Punjab
Summary
Proven track record in customer service and problem-solving, demonstrated at Yashodha Kia where I excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in data entry and active listening, I significantly contributed to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Yashodha Kia
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Prime Overseas
01.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing their purpose of visit .
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
No Degree - Beauty Diploma
IBI International
Jalandhar 03.2015
High School Diploma -
Sen Sec School Pandori Nijjran
Pandori Nijjaran 02.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Cooking , Playing badminton
I enjoy playing physical games to stay fit. I also love cooking different types of food, and my daughter’s preference for trying new dishes every day motivates me to experiment with new recipes.
Timeline
Customer Service Representative
Yashodha Kia
01.2024 - Current
Front Desk Receptionist
Prime Overseas
01.2022 - 03.2023
No Degree - Beauty Diploma
IBI International
High School Diploma -
Sen Sec School Pandori Nijjran
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