SANDEEP KAUR

• The technical advisor is responsible for quickly resolving customer issues, including system,scheduling,updates, break ins and canticle emergencies as well as responsible to inquiries about products and services.
• The technical support advisor should be aware of all products and services offered as well as general and customer policies to ensure that accurate information provided to customers.
• Assume responsibility for customer issues and follow up on a timely basis to ensure the problem has been resolved.
• Responsibilities also include, but are not limited to, performing tests on all hardware components, detecting and solving problems, performing repairs and escalating customer complaints required.
• Concisely document all problems and their resolution in customer relationship software tool.

• Answered maintenance calls and troubleshooting requests efficiently and followed schedules closely
• Troubleshoot satellite and cable connectivity (home, phones, internet, modem, router, splitter, televisions)
• Set up devices after installation, including programming systems and troubleshooting issues
• Closely examine the internet issue related to LAN, slow speed, Wi-Fi, Webmail, Congestion, Proxy settings and security software
• Used problem solving skills to troubleshoot Cisco, Arris, Hitron Modem and Wifi6 Modems and process the activation of the new modem
• Troubleshoot receiver, HDMI and RCA cables and UHF/RF remotes for a Satellite dish.
• With the help of ServiceNow (SaaS) ticketing tool can raise requests that deal with incidents, changes, problems, and other services.
• Helped customers troubleshoot normal network, computer and phone devices.

Resolved customer complaints and adjusted policies to meet changing needs.

Identified and corrected performance and personnel issues to reduce impact to business operations.

Conducted employee evaluations and reviews.

Enhanced group productivity 90% by developing and implementing new strategies.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in

various job positions.

Consulted via telephone to understand user problems, run through testing scripts, and ask probing questions to

locate root causes.

Replied to customer queries via email, messaging systems and support ticket platforms.

Advocated for end-users, performing tests and problem analysis for server, desktop, and IT infrastructure work.