Sandeep Kaur
Edmonton,AB
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
Mangat Logistics
Edmonton, AB
05.2023 - 11.2024
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Server Team Lead
Tutti frutti Breakfast and lunch
Edmonton, AB
03.2023 - 11.2023
- Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
- Developed and implemented strategies for training servers on proper food safety, sanitation and customer service techniques.
- Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
- Monitored server performance to ensure compliance with all restaurant policies, procedures, regulations and laws.
- Ensured that all new employees receive appropriate training prior to working in the dining room.
- Investigated customer complaints about unsatisfactory experiences at the restaurant.
Server
Cora Breakfast and Lunch
Edmonton, AB
04.2022 - 01.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
IT Technician
IQ interactive
Edmonton, AB
10.2021 - 04.2022
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Supervisor
Towne Pizza
Edmonton, AB
06.2020 - 03.2022
- Prepared ingredients such as dough, sauce, and toppings for pizzas.
- Monitored oven temperature to ensure pizza was cooked properly.
- Directed and supervised team of 15 employees in daily operations.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Associate of Applied Science -
Sheridan College Davis Campus
Brampton, ON12-2019
Skills
- Report Preparation
- Scheduling
- Bookkeeping
- Telephone Reception
- Upselling Strategies
- Health Code Compliance
- Food Safety Knowledge
- Cleaning and Sanitizing
- Transaction Processing
- Invoicing and Billing
Certification
- Safe Serve
- First Aid CPR
- IT diploma
- Excelled in customer service
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Office Administrator
Mangat Logistics
05.2023 - 11.2024
Server Team Lead
Tutti frutti Breakfast and lunch
03.2023 - 11.2023
Server
Cora Breakfast and Lunch
04.2022 - 01.2023
IT Technician
IQ interactive
10.2021 - 04.2022
Supervisor
Towne Pizza
06.2020 - 03.2022
Associate of Applied Science -
Sheridan College Davis Campus
- Safe Serve
- First Aid CPR
- IT diploma
- Excelled in customer service
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