Summary
Overview
Work History
Education
Skills
Certification
Timeline

Sandeep Kaur

Surrey,BC

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

Bootlegger
11.2021 - Current
  • Developed detailed plans based on broad guidance and direction.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained and mentored new employees to maximize team performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Sales Associate

Gap Inc
03.2021 - 11.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.

Supervisor

Tim Hortons
09.2020 - 10.2021
  • Developed and implemented customer service policies to enhance satisfaction.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated employee performance and coached and trained to improve weak areas.

Cashier/Customer Service

Taco Bell
06.2019 - 05.2020
  • Used POS system to enter orders, process payments and issue receipts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier/Customer Service

A&W Restaurants
09.2018 - 05.2019
  • Welcomed customers and helped determine their needs.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Diploma - Photography/Video Production

Durham College, Oshawa, ON, CA
04.2020

Bachelor's Degree - Multimedia

HMV College, Jalandhar, Punjab, IN
05.2017

Skills

  • Accurate Money Handling
  • Opening and Closing Procedures
  • Cash Handling
  • Inventory Control
  • Handling Customer Complaints
  • POS Transactions

Certification

First Aid & CPR Level C November 2018 to November 2021

Timeline

Shift Manager - Bootlegger
11.2021 - Current
Sales Associate - Gap Inc
03.2021 - 11.2021
Supervisor - Tim Hortons
09.2020 - 10.2021
Cashier/Customer Service - Taco Bell
06.2019 - 05.2020
Cashier/Customer Service - A&W Restaurants
09.2018 - 05.2019
Durham College - Diploma, Photography/Video Production
HMV College - Bachelor's Degree, Multimedia

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Sandeep Kaur