Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sandeep Chal

Halifax,NS

Summary

Resourceful administrative and operations professional with over 8 years of cross-functional experience in municipal transit, technical support, and multi-location retail management. Proven expertise in SAP reporting, budget coordination, procurement, and financial analysis. Known for strong problem-solving, an independent work ethic, and consistent delivery of accurate, time-sensitive financial data.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Transit Bus Operator

Halifax Regional Municipality (HRM)
Halifax, Nova Scotia
08.2024 - Current
  • Ensured compliance with safety and municipal transport regulations through daily inspections and reporting, contributing to a 98% vehicle uptime rate.
  • Collaborated with transit operations to identify and escalate recurring maintenance issues, improving turnaround times.
  • Supported administrative reporting by documenting ridership, safety incidents, and lost-and-found data.
  • Delivered accessible customer service to passengers with disabilities, earning consistently positive feedback.

Senior Technical Support Specialist

Concentrix
Halifax, Nova Scotia
01.2024 - 07.2024
  • Resolved over 100+ weekly support tickets for Apple devices, achieving a 94% first-call resolution rate.
  • Accurately maintained service case records using internal CRM systems, improving reporting accuracy by 20%.
  • Guided users through operating system installations and system upgrades, reducing escalations by 30%.
  • Analyzed recurring issues and provided product feedback to improve service workflows.

District Manager

Freshly Squeezed Canada
Halifax, CA
01.2019 - 01.2024
  • Oversaw daily operations for 8+ store locations, managing a $1.2M annual budget, and reducing operating costs by 12%.
  • Generated weekly financial reports in Excel, and collaborated with store managers to align on forecasts and cost-saving measures.
  • Implemented inventory control systems, cutting procurement waste by 18% over two years.
  • Negotiated vendor contracts and reviewed invoices to ensure compliance, and optimal pricing.
  • Trained and supervised over 40 team members, improving staff retention and performance across multiple units.
  • Coordinated the rollout of POS system upgrades that streamlined transaction tracking and financial reporting.

Retail Store Manager

Freshly Squeezed Canada
Toronto, CA
12.2016 - 12.2018
  • Directed daily operations across two locations, overseeing inventory, staff scheduling, and budgeting.
  • Improved store profitability by 20% by implementing a local digital marketing plan, and renegotiating supplier rates.
  • Reviewed and approved purchase orders and expense claims, ensuring alignment with contract terms.
  • Conducted monthly sales analysis to support accurate forecasting and cash flow planning.

Sales Associate

Zedd Customer Solutions
Toronto, CA
09.2015 - 11.2016
  • Conducted outbound sales calls to warm leads, maintaining a 50% conversion rate.
  • Recorded call data and lead performance metrics, informing adjustments to outbound strategies.
  • Promoted adoption of new CRM systems, reducing lead response time by 25%.

Education

Diploma in Supply Chain & Logistics -

St. Lawrence
09-2016

Diploma in International Business Management -

St. Lawrence
09-2015

Bachelor of Business Administration (BBA) -

Gujarat University
India
08-2014

Skills

  • Sap reporting and adjustments
  • Budgeting and expense monitoring
  • Procurement and vendor management
  • Financial analysis and forecasting
  • Invoice and payment processing
  • Microsoft Excel and Office Suite
  • Cost center support
  • Customer service and conflict resolution
  • Journal entries and accruals
  • Municipal policies and compliance

Certification

  • Microsoft Excel – Advanced
  • SAP Finance Module Training

Timeline

Transit Bus Operator

Halifax Regional Municipality (HRM)
08.2024 - Current

Senior Technical Support Specialist

Concentrix
01.2024 - 07.2024

District Manager

Freshly Squeezed Canada
01.2019 - 01.2024

Retail Store Manager

Freshly Squeezed Canada
12.2016 - 12.2018

Sales Associate

Zedd Customer Solutions
09.2015 - 11.2016

Diploma in Supply Chain & Logistics -

St. Lawrence

Diploma in International Business Management -

St. Lawrence

Bachelor of Business Administration (BBA) -

Gujarat University
Sandeep Chal