Sandeep Chal
Halifax,NS
Summary
Resourceful administrative and operations professional with over 8 years of cross-functional experience in municipal transit, technical support, and multi-location retail management. Proven expertise in SAP reporting, budget coordination, procurement, and financial analysis. Known for strong problem-solving, an independent work ethic, and consistent delivery of accurate, time-sensitive financial data.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
Halifax Regional Municipality (HRM)
Halifax, Nova Scotia
2024.08 - Current
- Ensured compliance with safety and municipal transport regulations through daily inspections and reporting, contributing to a 98% vehicle uptime rate.
- Collaborated with transit operations to identify and escalate recurring maintenance issues, improving turnaround times.
- Supported administrative reporting by documenting ridership, safety incidents, and lost-and-found data.
- Delivered accessible customer service to passengers with disabilities, earning consistently positive feedback.
Senior Technical Support Specialist
Concentrix
Halifax, Nova Scotia
2024.01 - 2024.07
- Resolved over 100+ weekly support tickets for Apple devices, achieving a 94% first-call resolution rate.
- Accurately maintained service case records using internal CRM systems, improving reporting accuracy by 20%.
- Guided users through operating system installations and system upgrades, reducing escalations by 30%.
- Analyzed recurring issues and provided product feedback to improve service workflows.
District Manager
Freshly Squeezed Canada
Halifax, CA
2019.01 - 2024.01
- Oversaw daily operations for 8+ store locations, managing a $1.2M annual budget, and reducing operating costs by 12%.
- Generated weekly financial reports in Excel, and collaborated with store managers to align on forecasts and cost-saving measures.
- Implemented inventory control systems, cutting procurement waste by 18% over two years.
- Negotiated vendor contracts and reviewed invoices to ensure compliance, and optimal pricing.
- Trained and supervised over 40 team members, improving staff retention and performance across multiple units.
- Coordinated the rollout of POS system upgrades that streamlined transaction tracking and financial reporting.
Retail Store Manager
Freshly Squeezed Canada
Toronto, CA
2016.12 - 2018.12
- Directed daily operations across two locations, overseeing inventory, staff scheduling, and budgeting.
- Improved store profitability by 20% by implementing a local digital marketing plan, and renegotiating supplier rates.
- Reviewed and approved purchase orders and expense claims, ensuring alignment with contract terms.
- Conducted monthly sales analysis to support accurate forecasting and cash flow planning.
Sales Associate
Zedd Customer Solutions
Toronto, CA
2015.09 - 2016.11
- Conducted outbound sales calls to warm leads, maintaining a 50% conversion rate.
- Recorded call data and lead performance metrics, informing adjustments to outbound strategies.
- Promoted adoption of new CRM systems, reducing lead response time by 25%.
Education
Diploma in Supply Chain & Logistics -
St. Lawrence
2016-09
Diploma in International Business Management -
St. Lawrence
2015-09
Bachelor of Business Administration (BBA) -
Gujarat University
India 2014-08
Skills
- Sap reporting and adjustments
- Budgeting and expense monitoring
- Procurement and vendor management
- Financial analysis and forecasting
- Invoice and payment processing
- Microsoft Excel and Office Suite
- Cost center support
- Customer service and conflict resolution
- Journal entries and accruals
- Municipal policies and compliance
Certification
- Microsoft Excel – Advanced
- SAP Finance Module Training
Timeline
Transit Bus Operator
Halifax Regional Municipality (HRM)
2024.08 - Current
Senior Technical Support Specialist
Concentrix
2024.01 - 2024.07
District Manager
Freshly Squeezed Canada
2019.01 - 2024.01
Retail Store Manager
Freshly Squeezed Canada
2016.12 - 2018.12
Sales Associate
Zedd Customer Solutions
2015.09 - 2016.11
Diploma in Supply Chain & Logistics -
St. Lawrence
Diploma in International Business Management -
St. Lawrence
Bachelor of Business Administration (BBA) -
Gujarat University