Jassa Singh Sandhu
Winnipeg,Canada
Summary
Transit professional with comprehensive understanding of public transportation systems. Proven history of ensuring passenger safety and maintaining punctual schedules. Emphasizes team collaboration and adaptability to meet changing demands. Known for strong communication and route management skills, fostering dependable transit environment. Over five -years of experience in maintaining customer satisfaction and contributing to company success. Enthusiastic and Professional candidate to contribute to team success through hard work, attention to detail and excellent organizational skills. Always motivated to learn, grow and excel in organization.
Overview
7
7
years of professional experience
Work History
Transit Bus Operator
Winnipeg Transit
11.2024 - Current
- Maintaining positive working relationships with frontline employees, leaders, union officials and inter departmental partners.
- Strong understanding of pre-trip inspections, vehicle safety checks, and compliance with provincial regulations.
- Providing courteous, professional transit service to the citizens of Winnipeg, by following Transit and city policies and is responsible for on-board safety of passenger.
- Operated with safety and skill to avoid accidents and delays.
- Knowledge of City of Winnipeg streets system and Winnipeg Transit's routes, schedule, fares, policies, vehicle operations, landmarks.
- Ability to make sound decisions and recommendations during stressful, time limited conditions.
Customer Service Manager
CIRCLE K
12.2023 - 05.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Delivered presentations to the variety of audiences while marketing new products in the store.
- Collect, sort and updates reports to correct workflow intake in the system.
- Review reports via email, ensuring they meet the required expectations according to the policy and procedures.
- Maintaining a positive, empathetic and professional attitude towards customers at all time
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques by using supervisory authority.
- Knowing our products deeply so that I can answer to the questions of customers.
Operations Administrator
GOODWOOF PTE .LTD
04.2023 - 11.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
- Monitored and handle several operational performance reports to inform management.
- Demonstrate composure, patience and conflict management in the team work.
Driver and Supervisor
Sandhu Road Carrier
08.2019 - 09.2022
- Trained and explained procedures clearly to new drivers and support on the job learnings.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Experienced of all the routes and driving in the state and city when needed.
- Experienced working in extreme weather conditions.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Ensuring that drivers following company policy and procedures.
- Organized dispatch operations by implementing efficient scheduling and routing strategies.
Education
Diploma in Hospitality Management - Patisserie & Baking
BITC College
Singapore12.2023
Bachelors of Commerce - Accounting And Finance
YBN University
Jharkhand, India05.2020
Skills
- Positive Attitude
- Interpersonal skills
- Professional and Friendly
- Customer Support
- MS Office
- Operational Reporting
- Work Planning and Prioritization
- Policy and Procedure Adherence
- Documentation And Reporting
- Multitasking Abilities
- Excellent Communication
- Transportation Industry Knowledge
Languages
English
Full Professional
Punjabi
Native or Bilingual
Gujarati
Professional Working
Hindi
Professional Working
Soccer Player
I am a Sports Player specialized in Soccer. Used to play at national and state level in India as a captain from 2008-2016. Still play soccer for physical fitness, tactical awareness, mindset, leadership, passion and commitment.
Timeline
Transit Bus Operator
Winnipeg Transit
11.2024 - Current
Customer Service Manager
CIRCLE K
12.2023 - 05.2025
Operations Administrator
GOODWOOF PTE .LTD
04.2023 - 11.2023
Driver and Supervisor
Sandhu Road Carrier
08.2019 - 09.2022
Bachelors of Commerce - Accounting And Finance
YBN University
Diploma in Hospitality Management - Patisserie & Baking
BITC College