Sanchit Gogna
Toronto,ON
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. As well as an experienced security guard with strong conflict resolution, emergency response, and communication skills, responsible for monitoring premises, and collaborating with clients and management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Concierge
Shield Security Group
08.2022 - Current
- Monitor and secure the entrance to the condominium building, ensuring only authorized personnel have access
- Respond to emergencies and incidents, including medical emergencies and security breaches
- Patrol the building to identify and report any potential security risks
- Collaborate with residents and management to maintain a safe and secure environment
- Record and report any security-related incidents or concerns to the appropriate authorities
- Greet and assist residents and guests in a professional and friendly manner
- Provide information and assistance to residents and guests, including directions and recommendations for local attractions and amenities
- Maintain a clean and organized lobby and front desk area
- Respond to inquiries and requests from residents and guests in a timely and efficient manner
Event Security Guard
Star Security
03.2022 - 12.2022
- Monitor and secure event venues to ensure the safety of attendees and staff
- Respond to emergencies and incidents, including medical emergencies and security breaches
- Patrol event venues to identify and report any potential security risks
- Collaborate with event staff and venue personnel to maintain a safe and secure environment
- Record and report any security-related incidents or concerns to the appropriate authorities
- Assist with crowd control and directing attendees as needed
- Conduct bag checks and pat-downs as necessary to ensure the safety of attendees
- Monitor access points to prevent unauthorized individuals from entering the event
Hospital Security Guard
ESM+
04.2022 - 10.2022
- Monitor hospital grounds and entrances to ensure only authorized personnel have access to the facility
- Respond to emergencies and incidents, including medical emergencies and security breaches
- Patrol hospital grounds to identify and report any potential security risks
- Collaborate with hospital staff to maintain a safe and secure environment for patients and visitors
- Record and report any security-related incidents or concerns to the appropriate authorities
Call Center Customer Service Representative
DS Consulting Enterprises
03.2021 - 01.2022
- Handle incoming customer inquiries and complaints via phone, email, and chat
- Resolve customer issues and complaints in a timely and satisfactory manner
- Maintain a high level of customer satisfaction by providing excellent customer service
- Record and document customer interactions and transactions in the company's database
- Follow up with customers to ensure their issues have been resolved
- Upsell products and services to customers as appropriate
- Cross-sell products and services to customers to meet their needs
- Assist customers with placing orders and making payment arrangements
- Skilled in conflict resolution and able to find creative solutions to customer issues.
Education
Diploma - Business General
Niagara College
Toronto, ON12.2024
Skills
- Excellent communication skills
- Strong problem-solving skills
- Ability to remain calm under pressure
- Attention to detail
- First aid and CPR certification
- Conflict resolution training
- Knowledge of building policies and procedures
Certification
- First Aid and CPR certified
- Emergency Response Training
- Valid Ontario Security License
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Security Concierge
Shield Security Group
08.2022 - Current
Hospital Security Guard
ESM+
04.2022 - 10.2022
Event Security Guard
Star Security
03.2022 - 12.2022
Call Center Customer Service Representative
DS Consulting Enterprises
03.2021 - 01.2022
Diploma - Business General
Niagara College
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