Sanaz Fakharsabet
Thornhill,ON
Summary
Dynamic and detail-oriented professional with a proven track record at Dollarama Store, excelling in retail management and customer service excellence. Recognized for optimizing internal processes and fostering strong team collaboration, I leverage my proactive approach and organizational skills to enhance operational efficiency and drive sales success.
Overview
6
6
years of professional experience
Work History
Manager's Assistant
Dollarama Store
10.2019 - Current
- Supported daily operations by managing schedules and organizing meetings.
- Assisted in preparation of reports and presentations for management review.
- Coordinated communication between departments to streamline information flow.
- Maintained accurate records and files, ensuring easy access to documents.
- Handled incoming inquiries and directed them to appropriate team members.
- Developed collaborative relationships with colleagues to enhance teamwork.
- Researched and compiled data for various projects as needed by the manager.
- Adapted quickly to new software tools, improving overall task efficiency.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
Winners
07.2022 - 11.2023
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions.
- Collaborated with team members to restock merchandise and manage inventory levels.
- Monitored product displays for compliance with company standards and visual merchandising guidelines.
- Participated in training sessions to improve sales techniques and product knowledge.
- Contributed to achieving store sales goals through effective upselling strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science -
Azad University
Health & Beauty Canadian College
Skills
Organized and detail-oriented
Independent and reliable worker
Proactive and resourceful
Strong collaboration skills
Retail management
Team leadership
Merchandising
Inventory management
Store organization
Customer service excellence
Languages
English
Professional Working
Timeline
Sales Associate
Winners
07.2022 - 11.2023
Manager's Assistant
Dollarama Store
10.2019 - Current
Bachelor of Science -
Azad University
Health & Beauty Canadian College