Japnoor Kaur
Calgary
Summary
Detail-oriented individual with exceptional communication and project management skills. Customer-focused professional with 3+ years of experience in customer service, front desk operation and administration. Skilled in managing reservations, handling inquiries, and ensuring seamless guest experiences. Proficient in cash handling, invoicing, and multitasking in fast-paced environments. Recognized for excellent communication and problem-solving abilities, committed to maintaining high service standards and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Hotel White House
06.2022 - 09.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Operational Support: Assist the hotel manager with daily operations, ensuring all departments (front desk, housekeeping, maintenance, etc.) run smoothly.
- Administrative Duties: Help with budgeting and financial tracking, ensuring the hotel meets revenue goals while staying within budget.
- Marketing and Sales Support: Assist with marketing and promotional efforts, including seasonal offers, packages, and events to attract guests.
Front Desk Team Lead
Bridal Villa Salon
05.2019 - 08.2020
- Managing Appointments & Scheduling: Overseeing the scheduling system, ensuring all appointments are booked correctly and efficiently.
- Greeting clients as they arrive and making sure they feel welcomed and valued. Managing client check-ins and check-outs, handling payments, and answering any client inquiries.
- Supervising and training front desk staff, ensuring that they follow salon protocols and provide top-tier customer service.
- Enhanced Salon Organization: Establishing and maintaining systems for inventory management that minimized shortages or overstock.
Customer Service Representative
Super99
05.2017 - 04.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers in locating products and ensuring a smooth shopping experience.
- Managed cash register transactions, processed payments, and ensured accuracy in
financial handling. - Maintained a clean and organized store environment for optimal customer experience.
Education
Web Development
Computer Galaxy Academy
Amritsar,India12-2023
Bachelor In Computer Application - Computer Science
GURU NANAK DEV UNIVERSITY
Amritsar,India05-2023
Skills
- Exceptional customer service and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Proficient in hotel management software and Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask efficiently in fast-paced environments
- Highly organized with strong attention to detail
- Adaptable, proactive, and a strong team player
- Fluent in English (written and verbal)
Certification
- Professional Certificate in Computer Science for Web Programming
Key Qualifications
- Extensive experience in front desk operations and guest services
- Efficient in managing reservations, cancellations, and check-in/check-out procedures
- Expertise in cash handling, invoicing, and financial reconciliation
- Skilled at handling guest concerns with professionalism and empathy
- Strong administrative and office management capabilities
Timeline
Manager's Assistant
Hotel White House
06.2022 - 09.2024
Front Desk Team Lead
Bridal Villa Salon
05.2019 - 08.2020
Customer Service Representative
Super99
05.2017 - 04.2018
Web Development
Computer Galaxy Academy
Bachelor In Computer Application - Computer Science
GURU NANAK DEV UNIVERSITY
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