Summary
Overview
Work History
Education
Skills
Timeline
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Sana Barakat

Calgary,AB

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

5
5
years of professional experience

Work History

Customer Success Manager

Vision33
02.2023 - Current
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Collaborated with sales and product teams to address customer success objectives.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Partner Relationship Manager

XERO Inc.
05.2022 - 02.2023
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Participated in industry events and trade shows to promote products and services.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Customer Success Manager

Telus Communications
03.2020 - 05.2022
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding and product feature utilization.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Account Manager

DHL Express
08.2018 - 03.2020
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Education

Bachelor of Arts - History And Communications

University of Toronto
Toronto, ON
08.2018

Skills

  • Sales Management
  • Revenue Quotas
  • Customer Retention
  • Account Management
  • Revenue Growth
  • Change Management Process
  • Customer Relations
  • CRM Software
  • Renewal Opportunities
  • Customer Needs Assessment

Timeline

Customer Success Manager

Vision33
02.2023 - Current

Partner Relationship Manager

XERO Inc.
05.2022 - 02.2023

Customer Success Manager

Telus Communications
03.2020 - 05.2022

Account Manager

DHL Express
08.2018 - 03.2020

Bachelor of Arts - History And Communications

University of Toronto

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Sana Barakat