Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Willard Kachere

Johannesburg,South Africa

Summary

Dynamic sales and client relationship specialist with a strong background in customer success. Adept at building trust, managing end-to-end sales processes, and working closely with clients to deliver tailored solutions. Skilled in navigating high-pressure environments, and consistently achieving performance targets. Passionate about growth, innovation, and delivering measurable outcomes across diverse sectors. Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Stackform Technologies
Denver, United States
07.2024 - Current
  • Cultivate long-term relationships with enterprise-level clients, focusing on strategic alignment and account health
  • Achieved a consistent 84% client satisfaction rating (CSAT) across managed portfolios
  • Drove revenue growth by identifying upsell and cross-sell opportunities within key accounts
  • Oversaw contract renewals and handled performance reviews to ensure customer retention
  • Developed and implemented custom account strategies to support client success and recurring revenue goals
  • Contributed to a 21% YoY increase in average account revenue

Customer Success Manager

Elevate Consulting Group
Johannesburg, South Africa
02.2023 - 06.2024
  • Collaborated with leadership to design a unified sales methodology for diverse service lines
  • Closed mid-market and enterprise deals by leading full-cycle sales processes from outreach to contract
  • Q4 2023: 108% of target | Q1 2024: 137% | Q2 2024: 101%
  • Coordinated with internal departments to manage technical inputs, timelines, and delivery milestones
  • Responded to RFQs and tenders, crafting business cases that addressed client objectives and compliance
  • Secured two major contracts through bid submissions valued at over ZAR 2M

Account Executive

LearnEdge (Formerly EduSolve)
Johannesburg, South Africa
06.2020 - 01.2023
  • Handled end-to-end sales cycles with a focus on digital learning solutions for corporate clients
  • FY 2021: Achieved 93% of annual quota | FY 2022: Achieved 117%
  • Built and managed a healthy sales pipeline while maintaining high forecasting accuracy
  • Recognized among top 10 performing sales professionals and awarded 'President's Club' status

Customer Success Manager

Bolt
Johannesburg, South Africa
12.2018 - 05.2020
  • Led the post-sales customer journey by designing and executing tailored onboarding experiences for new business clients.
  • Maintained regular client engagement schedules to monitor satisfaction, resolve issues proactively, and identify opportunities for additional service integration.
  • Focused on nurturing long-term client relationships while promoting service enhancements based on evolving customer needs.
  • Key Highlights:
  • Maintained a 90%+ client satisfaction score (based on internal surveys and service feedback).
  • Successfully retained 25 out of 27 accounts over the period, ensuring minimal client turnover.
  • Boosted average client value by 40% through consistent identification of upsell and expansion opportunities.

Sales Development Associate

Energy Australia
Melbourne, Australia
01.2017 - 11.2018
  • Engaged with potential clients via outbound calls, emails, and social outreach to schedule introductory product consultations for senior sales staff.
  • Managed inbound inquiries, qualifying leads based on their needs and readiness to engage.
  • Maintained accurate records and updated CRM systems regularly to support smooth sales operations and reporting.
  • Collaborated closely with the sales team to refine outreach strategies and improve conversion rates.
  • Key Highlights:
  • Surpassed annual performance targets by achieving 97% of sales quota in 2017.
  • Consistently ranked among top performers with 106% of sales target reached in 2018.

Education

Bachelor of Commerce (B.Com.) - International Business and Marketing

Murdoch University
Perth, WA, Australia
12.2016

Skills

  • Sales Management
  • B2B Sales & B2C Sales
  • Government Sales
  • Sales Forecasting
  • Data Interpretation
  • Sales Operations
  • Lead Generation
  • Sales Engagement
  • Negotiation & Sales Closure
  • Account Management
  • Client Onboarding, Retention & Upselling
  • Long-term Success Strategies
  • Stakeholder Mapping & Engagement
  • Executive Engagement

Languages

English
Native/ Bilingual

Timeline

Customer Success Manager

Stackform Technologies
07.2024 - Current

Customer Success Manager

Elevate Consulting Group
02.2023 - 06.2024

Account Executive

LearnEdge (Formerly EduSolve)
06.2020 - 01.2023

Customer Success Manager

Bolt
12.2018 - 05.2020

Sales Development Associate

Energy Australia
01.2017 - 11.2018

Bachelor of Commerce (B.Com.) - International Business and Marketing

Murdoch University
Willard Kachere