Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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SANA

SANA

Halifax,Canada

Summary

Dedicated and detail-oriented healthcare professional with a Post Baccalaureate Diploma in Healthcare Management and extensive experience in customer service and patient care. Strong organizational, problem-solving, and communication skills with proficiency in Meditech, Adobe Pro, Microsoft Office Suite, and secure email systems. Adept at handling confidential information, managing appointments, and ensuring excellent customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Found Ever
04.2024 - Current
  • Welcoming patients and managing check-in/check-out processes
  • Handling face-to-face, phone, and email interactions with patients
  • Processing billing for patients and insurance providers
  • Conducting pre-testing procedures and overseeing appointment scheduling
  • Managing prescription requests and payment processing
  • Ensuring compliance with privacy legislation and handling confidential information
  • Utilizing Meditech, Adobe Pro, and Microsoft Office Suite
  • Demonstrating strong judgment, attention to detail, and customer service skills

Client Care Coordinator

Health Wealth Safe
04.2021 - 03.2023
  • Assisted customers with inquiries, concerns, and service requests
  • Audited customer account information to identify and resolve issues
  • Processed service changes and discontinuance orders
  • Provided accurate and timely responses via phone and email
  • Resolved customer complaints professionally and updated databases
  • Assisted customers in decision-making by providing relevant product information
  • Gathered customer feedback for service improvements
  • Collaborated with the sales team to manage inventory and resolve product issues

Consultant

Richfeel Hair and Skin Clinic
01.2020 - 03.2021
  • Acted as a liaison between customers and retail buyers to expedite orders
  • Determined accurate pricing and identified the best service deals for customers
  • Maintained positive customer relationships throughout and after the sales process
  • Improved customer satisfaction ratings by 90% through effective issue resolution

Education

Post Baccalaureate Diploma - Healthcare Management

Cape Breton University
Sydney, NS
04.2023

Bachelor - Healthcare

Homeopathic Medicine And Surgery
India
05.2018

Skills

  • MS Word
  • Excel
  • PowerPoint
  • Email Management
  • Problem-Solving
  • Organization
  • Risk Management
  • Multitasking
  • Teamwork

Certification

  • Hand Hygiene and Best Laboratory Practices in Pre-Analytical Phase
  • First Aid and CPR Certification
  • PSM Training in Rural Health Center
  • KAP on Osteoporosis in Middle-Aged Women
  • AFP and Measles Surveillance Workshops
  • Medical Terminology Certification

Languages

French
Limited Working
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Found Ever
04.2024 - Current

Client Care Coordinator

Health Wealth Safe
04.2021 - 03.2023

Consultant

Richfeel Hair and Skin Clinic
01.2020 - 03.2021

Post Baccalaureate Diploma - Healthcare Management

Cape Breton University

Bachelor - Healthcare

Homeopathic Medicine And Surgery
SANA