SANA
Halifax,Canada
Summary
Dedicated and detail-oriented healthcare professional with a Post Baccalaureate Diploma in Healthcare Management and extensive experience in customer service and patient care. Strong organizational, problem-solving, and communication skills with proficiency in Meditech, Adobe Pro, Microsoft Office Suite, and secure email systems. Adept at handling confidential information, managing appointments, and ensuring excellent customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Found Ever
04.2024 - Current
- Welcoming patients and managing check-in/check-out processes
- Handling face-to-face, phone, and email interactions with patients
- Processing billing for patients and insurance providers
- Conducting pre-testing procedures and overseeing appointment scheduling
- Managing prescription requests and payment processing
- Ensuring compliance with privacy legislation and handling confidential information
- Utilizing Meditech, Adobe Pro, and Microsoft Office Suite
- Demonstrating strong judgment, attention to detail, and customer service skills
Client Care Coordinator
Health Wealth Safe
04.2021 - 03.2023
- Assisted customers with inquiries, concerns, and service requests
- Audited customer account information to identify and resolve issues
- Processed service changes and discontinuance orders
- Provided accurate and timely responses via phone and email
- Resolved customer complaints professionally and updated databases
- Assisted customers in decision-making by providing relevant product information
- Gathered customer feedback for service improvements
- Collaborated with the sales team to manage inventory and resolve product issues
Consultant
Richfeel Hair and Skin Clinic
01.2020 - 03.2021
- Acted as a liaison between customers and retail buyers to expedite orders
- Determined accurate pricing and identified the best service deals for customers
- Maintained positive customer relationships throughout and after the sales process
- Improved customer satisfaction ratings by 90% through effective issue resolution
Education
Post Baccalaureate Diploma - Healthcare Management
Cape Breton University
Sydney, NS04.2023
Bachelor - Healthcare
Homeopathic Medicine And Surgery
India05.2018
Skills
- MS Word
- Excel
- PowerPoint
- Email Management
- Problem-Solving
- Organization
- Risk Management
- Multitasking
- Teamwork
Websites
Certification
- Hand Hygiene and Best Laboratory Practices in Pre-Analytical Phase
- First Aid and CPR Certification
- PSM Training in Rural Health Center
- KAP on Osteoporosis in Middle-Aged Women
- AFP and Measles Surveillance Workshops
- Medical Terminology Certification
Languages
French
Limited Working
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Found Ever
04.2024 - Current
Client Care Coordinator
Health Wealth Safe
04.2021 - 03.2023
Consultant
Richfeel Hair and Skin Clinic
01.2020 - 03.2021
Post Baccalaureate Diploma - Healthcare Management
Cape Breton University
Bachelor - Healthcare
Homeopathic Medicine And Surgery
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