RAHNA RAM
Lower Sackville,Canada
Summary
Experienced and dedicated Customer Service Representative with a proven track record of delivering excellent customer experience. Skilled in managing customer inquiries, resolving issues efficiently, and providing product service information. Adept at building strong customer relationships, handling high-volume calls, and collaborating with teams to ensure customer satisfaction. Proficient in CRM systems and able to work in fast-paced environments with a focus on customer retention and problem resolution.
Overview
5
5
years of professional experience
Work History
Customer service Representative
Money mart
01.2023 - 07.2024
- Provide exceptional customer service, involving receipts and payment in cash while working high volume, sales environment
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travelers’ cheques, foreign currency and money orders
- Inform customers of available banking products and services to address their needs
- Prepare collection files and assist in the collection process and collection calls
- Issued Payday Loans and Installment Loans quickly and efficiently ensuring risk assessment strategies are utilized
Client Service Representative
Invesco
02.2022 - 11.2022
- Handled high volume of inbound outbound calls emails and chats in a timely manner while ensuring accuracy and attention to detail
- Applied standard Procedural solutions and utilizes internal resources to address client needs and ensure timelines and accuracy of work
- Helped customers to transfer money from one investment to another and help them to withdraw money from their account
- Provide accurate and up-to-date information about investment products, services, and policies to clients also assist with inquiries related to account balances, investment performance and account transactions
- Respond in a professional, timely and empathetic manner to both telephone and written inquiries from internal and external clients
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
Fulfillment Associate
Amazon
03.2021 - 02.2022
- Package items into boxes, label them, and prepare shipments for final delivery
- Ensure orders are accurate and packaged correctly
- Use handheld scanners to pick customer orders from storage and prepare them for shipment
- Inspect items for defects or damage, ensuring all products meet Amazon’s quality standards
Marketing Coordinator
Titan Insurance and Brokerage
09.2019 - 01.2020
- Marketing products through cold calling, responding to incoming calls, and attracting customers through online marketing
- Preparing quotes for customers using system software and providing the best quotes for the customers for auto and home insurance products
- Work with colleagues when necessary to resolve customer complaints
- Handling customers’ complaints and ensuring that appropriate changes are made to resolve customer problems
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims
- Utilizes multiple computer software to access information and for material reference
Education
International Business Management -
Lambton College
Sarnia, Ontario01.2020
Bachelor of commerce - Finance
NIMIT
01.2015
Skills
- Excellent Communication skill
- MS Excel
- Problem-solving skills
- MS Word
- Adaptability
- MS Outlook
- Initiative
- MS Powerpoint
- Multitasking
- Organizational skill
- Attention to detail
- Ability to work independently
- Time management skills
References
References upon request
Timeline
Customer service Representative
Money mart
01.2023 - 07.2024
Client Service Representative
Invesco
02.2022 - 11.2022
Fulfillment Associate
Amazon
03.2021 - 02.2022
Marketing Coordinator
Titan Insurance and Brokerage
09.2019 - 01.2020
International Business Management -
Lambton College
Bachelor of commerce - Finance
NIMIT