RAHNA RAM
Lower Sackville,Canada
Summary
Experienced and dedicated Customer Service Representative with a proven track record of delivering excellent customer experience. Skilled in managing customer inquiries, resolving issues efficiently, and providing product service information. Adept at building strong customer relationships, handling high-volume calls, and collaborating with teams to ensure customer satisfaction. Proficient in CRM systems and able to work in fast-paced environments with a focus on customer retention and problem resolution.
Overview
5
5
years of professional experience
Work History
Customer service Representative
Money mart
01.2023 - 07.2024
- Provide exceptional customer service, involving receipts and payment in cash while working high volume, sales environment
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
- Sell travelers’ cheques, foreign currency and money orders
- Inform customers of available banking products and services to address their needs
- Prepare collection files and assist in the collection process and collection calls
- Issued Payday Loans and Installment Loans quickly and efficiently ensuring risk assessment strategies are utilized
Client Service Representative
Invesco
02.2022 - 11.2022
- Handled high volume of inbound outbound calls emails and chats in a timely manner while ensuring accuracy and attention to detail
- Applied standard Procedural solutions and utilizes internal resources to address client needs and ensure timelines and accuracy of work
- Helped customers to transfer money from one investment to another and help them to withdraw money from their account
- Provide accurate and up-to-date information about investment products, services, and policies to clients also assist with inquiries related to account balances, investment performance and account transactions
- Respond in a professional, timely and empathetic manner to both telephone and written inquiries from internal and external clients
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
Fulfillment Associate
Amazon
03.2021 - 02.2022
- Package items into boxes, label them, and prepare shipments for final delivery
- Ensure orders are accurate and packaged correctly
- Use handheld scanners to pick customer orders from storage and prepare them for shipment
- Inspect items for defects or damage, ensuring all products meet Amazon’s quality standards
Marketing Coordinator
Titan Insurance and Brokerage
09.2019 - 01.2020
- Marketing products through cold calling, responding to incoming calls, and attracting customers through online marketing
- Preparing quotes for customers using system software and providing the best quotes for the customers for auto and home insurance products
- Work with colleagues when necessary to resolve customer complaints
- Handling customers’ complaints and ensuring that appropriate changes are made to resolve customer problems
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers’ claims
- Utilizes multiple computer software to access information and for material reference
Education
International Business Management -
Lambton College
Sarnia, Ontario01.2020
Bachelor of commerce - Finance
NIMIT
01.2015
Skills
- Excellent Communication skill
- MS Excel
- Problem-solving skills
- MS Word
- Adaptability
- MS Outlook
- Initiative
- MS Powerpoint
- Multitasking
- Organizational skill
- Attention to detail
- Ability to work independently
- Time management skills
References
References upon request
Timeline
Customer service Representative
Money mart
01.2023 - 07.2024
Client Service Representative
Invesco
02.2022 - 11.2022
Fulfillment Associate
Amazon
03.2021 - 02.2022
Marketing Coordinator
Titan Insurance and Brokerage
09.2019 - 01.2020
International Business Management -
Lambton College
Bachelor of commerce - Finance
NIMIT
Similar Profiles
GURJIT S. JALFGURJIT S. JALF
Financial Services Representative at Money MartFinancial Services Representative at Money Mart
Mukul SHARMAMukul SHARMA
Customer Service Representative at Money MartCustomer Service Representative at Money Mart
Nadine ForresterNadine Forrester
Branch Manager at Money MartBranch Manager at Money Mart
Ramandeep SandhuRamandeep Sandhu
Financial Services Representative at Money MartFinancial Services Representative at Money Mart
Dinker VijDinker Vij
Partner at UberPartner at Uber