Komalpreet Kaur
Brampton,ON
Summary
To leverage my education in early childhood education and experience in Supervisory, operations, customer service, and security to secure a challenging position where I can utilize my skills in managing resources, ensuring safety, and delivering quality service. Seeking an opportunity to contribute to the success of an organization while continuing to learn and grow professionally. A proven track record of using my excellent personal, communication and organizational skills to lead and improve department efficiencies.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Le Kochi Bar And Grill
2023.12 - 2024.08
- Maintained a high level of professionalism when dealing with difficult customers. Respondednded to telephone inquiries and complaints following standard operating procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
A&W
2024.05 - 2024.07
- Demonstrated excellent communication skills,both verbal and written, in order to effectively interact with customers.
- developed strong customer relationships and loyalty through effective communication.
- handled customer complaints and inquiries in a courteous and efficient manner.
- maintained a high level of professionalism when dealing with difficult customers.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
DIPLOMA IN EARLY CHILDHOOD EDUCATION - Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
Davis Campus Brampton ON08.2025
Skills
- Excellent Communication skill
- Order fulfillment
- Customer Focused
- Active Listening
- Customer Service
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Call center experience
- Customer satisfaction measurement
Availability
Full time
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
A&W
2024.05 - 2024.07
Customer Service Representative
Le Kochi Bar And Grill
2023.12 - 2024.08
DIPLOMA IN EARLY CHILDHOOD EDUCATION - Early Childhood Education
Sheridan College Institute of Technology And Advanced Learning
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