SAMUEL NYAMEKYE OSEI
Brandon,Manitoba
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adapt at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction. Expert in leveraging interpersonal communication and critical thinking skills to exceed sales quotas and enhance client satisfaction. Demonstrated ability to thrive in fast-paced environments, significantly expanding customer bases through strategic networking. Stays calm under pressure.
Overview
4
4
years of professional experience
Work History
Sales Representative
Frank And Oak
08.2023 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Expanded customer base through cold calling, networking, and relationship building.
Banquet Server
Embassy Grand Convention Center
06.2022 - 07.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Customer Service Representative
Melcom Shopping Mall - Achimota
02.2020 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Arts - Rural Development
Brandon University
Brandon, None09-2024
Bachelor of Science - Biological Sciences
University of Education, Winneba
Winneba, GHANA07-2018
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Strong teamwork
- Time management
- Active listening
- Critical thinking
- Data entry
Languages
English
Full Professional
Best Student Representative (UEW EXCELLENCE AWARDS 2017)
This is an award given to the most hardworking student representative in the school for the year under review. I served as the course representative during that period; and due to my handiwork and perseverance for the role, I was crowned with this award as the Best Student Representative for the year, 2017.
Timeline
Sales Representative
Frank And Oak
08.2023 - 08.2024
Banquet Server
Embassy Grand Convention Center
06.2022 - 07.2023
Customer Service Representative
Melcom Shopping Mall - Achimota
02.2020 - 03.2022
Master of Arts - Rural Development
Brandon University
Bachelor of Science - Biological Sciences
University of Education, Winneba
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