Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Samuel Yao

Montreal

Summary

Proven track record in customer service and warehouse operations, notably with Walmart, where I excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty. Skilled in active listening and data entry, I effectively balanced customer needs with company policies, contributing to operational efficiency and team targets without exceeding a 55-word limit.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
08.2021 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Associate

Bouclair
03.2020 - 10.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

GED -

Gerald Godin
Montreal, QC
06-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

French
Native or Bilingual
English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Virtual Reality
  • Digital Art and Animation

Timeline

Customer Service Representative

Walmart
08.2021 - 12.2024

Warehouse Associate

Bouclair
03.2020 - 10.2020

GED -

Gerald Godin

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Samuel Yao