Samuel Stoutenburg
Murrieta
Summary
Customer Service Representative brings top-notch skills in oral and written communication, active listening and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
EpicRollertainment
11.2020 - 01.2024
- Effectively managed high-stress situations, maintaining professionalism during conflict resolution.
- Responded promptly to customer inquiries about products, services, and company information.
- Cultivated strong product knowledge to offer tailored recommendations for customers.
- Established rapport through active listening, resulting in increased repeat business.
Customer Service Represantative II
GreatCall
07.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Staples
02.2013 - 07.2016
- Ensured store environment remained clean and organized, improving overall shopping experience.
- Managed cash register operations efficiently, minimizing discrepancies during daily reconciliations.
- Supported customers in selecting products, boosting sales and encouraging brand loyalty.
- Maintained current knowledge of product offerings to enhance customer interactions.
Education
Associate of Arts - Humanitites
Mount San Jacinto College
Menifee, CA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Product knowledge
- Follow-up skills
Timeline
Customer Service Representative
EpicRollertainment
11.2020 - 01.2024
Customer Service Represantative II
GreatCall
07.2016 - 03.2017
Customer Service Representative
Staples
02.2013 - 07.2016
Associate of Arts - Humanitites
Mount San Jacinto College
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