Samuel Steeds
Ottawa,ON
Summary
Energetic professional with several years of experience in retail & service. Tackles challenges with positivity and drive to overcome.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Lead
Happy Goat Coffee Co.
Ottawa, Ontario
09.2023 - Current
- Creating a warm and welcoming environment for both customers and fellow employees
- Beverage & food preparation and presentation
- Maintaining food and merchandise inventory and management
- Daily cash management
- Maintaining company standards with service and experience
Shift Supervisor
Bridgehead Coffee House
Ottawa, Ontario
11.2021 - 09.2023
- Creating a warm and welcoming environment for both customers and fellow employees
- Beverage & food preparation and presentation
- Maintaining food, store supplies, and merchandise inventory, and management.
- Daily cash management
- Training baristas & shift supervisors
- Maintaining company standards with service and experience
Shift Supervisor
Starbucks
Ottawa, Ontario
05.2018 - 11.2021
- Creating a warm and welcoming environment for both customers and fellow employees
- Beverage & food preparation and presentation
- Maintaining food and merchandise inventory and management
- Daily cash management
- Responding to in store emergencies and handling them professionally and
respectfully
Gift Registry Consultant Lead
Hudson's Bay Company
Ottawa, Ontario
04.2015 - 05.2018
- Giving consultations to clients wishing to setup a Gift Registry for events such as a wedding, or housewarming
- Managing and completing orders for customers registries
- Assisting with marketing signage and realigning displays
- Familiarizing myself with up to date product knowledge to best assist customers
- Coordinating and organizing events to celebrate and thank clients
Cosmetic Beauty Advisor/Postal Service Clerk
Shoppers Drug Mart
Peterborough, Ontario
04.2007 - 04.2015
- Provided customers with beauty advice, product recommendations and application techniques.
- Organized cosmetic displays and shelves to ensure product visibility.
- Performed cashier duties such as ringing up sales, processing payments and handling returns or exchanges.
- Processed and distributed incoming mail in accordance with established procedures.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Assisted customers with inquiries regarding postal regulations and procedures.
Education
Tourism & Travel
Sir Sandford Fleming College
Peterborough, ON06-2014
Skills
- Attention to detail
- Complaint resolution
- Client communication
- Multitasking and organization
- Positive and professional
- Creative problem solving
- Payment processing
- Quality control
Certification
- Food Safety & Handling
- First Aid CPR
- Smart Serve
Timeline
Team Lead
Happy Goat Coffee Co.
09.2023 - Current
Shift Supervisor
Bridgehead Coffee House
11.2021 - 09.2023
Shift Supervisor
Starbucks
05.2018 - 11.2021
Gift Registry Consultant Lead
Hudson's Bay Company
04.2015 - 05.2018
Cosmetic Beauty Advisor/Postal Service Clerk
Shoppers Drug Mart
04.2007 - 04.2015
- Food Safety & Handling
- First Aid CPR
- Smart Serve
Tourism & Travel
Sir Sandford Fleming College
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