Samuel Onwe
Scarborough,ON
Summary
Detail-oriented IT Business Analyst / IT Support with 7 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation; skilled at provided excellent solutions to end-users. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Also experiencing with and resolving issues with customers and stake-holders efficiently.
Overview
8
8
years of professional experience
Work History
Technical Business Support Analyst
Bank of Nova Scotia
Toronto, ON
03.2020 - Current
- Conducted in-depth analysis of business processes, working closely with cross-functional teams to identify areas for improvement and optimization.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Collaborated with stakeholders, including executives, managers, and end-users, to gather and prioritize business requirements, ensuring alignment with organizational goals.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Conducted regular meetings with project teams to communicate requirements, address concerns, and ensure project objectives were met on time and within budget.
Senior Business Analyst
Valeyo
Toronto, ON
02.2018 - 03.2020
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
Analyst, Wealth Management
TD Bank
Toronto, ON
02.2016 - 01.2018
- Conducted thorough data analysis to identify trends, patterns, and areas for process improvement, resulting in a 20% increase in operational efficiency.
- Conducted research and analysis of investment opportunities in order to recommend the most suitable investments to clients.
- Monitored market conditions and identified potential opportunities for clients' portfolios.
- Prepared reports that detailed client's performance against benchmarks and other metrics.
- Performed due diligence reviews in order to identify any potential issues or risks related to a given investment.
Education
Certificate - Agile Business Analysis
IIBA
Toronto, ON03.2020
Certificate - Lean Six Sigma
Management And Strategy Institute
Toronto, ON04.2021
Bachelor of Science - Economics
Renaissance University
Enugu, Nigeria09.2012
Graduate Certificate - Financial Planning
Centennial College of Applied Arts And Technology
Scarborough, ON08.2016
Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON12.2015
Skills
- End-user support
- Business recovery and sustainability
- Troubleshooting & Issue Resolving
- Client Relationship Management
- Forecasting and planning
- User acceptance testing
- Project management
- Rapid Ticket Response Time
- Requirements gathering
- Technology Architecture Analysis
- Data Mining
- BI Tool and System Design
- Team collaboration
Timeline
Technical Business Support Analyst
Bank of Nova Scotia
03.2020 - Current
Senior Business Analyst
Valeyo
02.2018 - 03.2020
Analyst, Wealth Management
TD Bank
02.2016 - 01.2018
Certificate - Agile Business Analysis
IIBA
Certificate - Lean Six Sigma
Management And Strategy Institute
Bachelor of Science - Economics
Renaissance University
Graduate Certificate - Financial Planning
Centennial College of Applied Arts And Technology
Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Similar Profiles
Syran ClarkeSyran Clarke
Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)
Tankerlesia ChisholmTankerlesia Chisholm
Branch Manager at Bank of Nova ScotiaBranch Manager at Bank of Nova Scotia
Farah LeonFarah Leon
Senior Manager, Transformation Office, Customer Insights Management at Bank of Nova ScotiaSenior Manager, Transformation Office, Customer Insights Management at Bank of Nova Scotia
SACHIN THAWANISACHIN THAWANI
Managing Consultant at Bank of Nova ScotiaManaging Consultant at Bank of Nova Scotia
Samanpreet KaurSamanpreet Kaur
Contact Center Representative & Insurance Sales Advisor at TD InsuranceContact Center Representative & Insurance Sales Advisor at TD Insurance