Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Samuel Guadan

Desert Hot Springs

Summary

Dynamic Customer Service Representative with proven success at Farmer In The Dale, recognized for exceeding performance metrics and enhancing customer satisfaction. Skilled in conflict resolution and data entry, I effectively transformed customer complaints into positive experiences, showcasing my commitment to service excellence and product knowledge.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Farmer In The Dale
Desert Hot Springs, CA
01.2022 - 09.2023
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed orders and managed customer accounts using CRM software.
  • Provided product information and guided customers in selecting appropriate items.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.

Education

High School Diploma - General Studies

Desert Hot Springs High School
Desert Hot Springs, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Complaint resolution
  • Product knowledge
  • Follow-up skills
  • Complaint handling
  • Microsoft outlook
  • Scheduling
  • Order processing
  • Team development
  • Coordination
  • Order fulfillment
  • Store maintenance
  • Research
  • Conflict mediation
  • Proofreading
  • Stock management

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
  • Attained the highest number of new credit accounts opened within a one-month timeframe.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • MCAS - Microsoft Certified Application Specialist
  • Certified Honor Roll, Palm Springs Unified School District - 2023- 2026

Timeline

Customer Service Representative

Farmer In The Dale
01.2022 - 09.2023

High School Diploma - General Studies

Desert Hot Springs High School
Samuel Guadan