Samual Santoro
Hamilton,ON
Summary
Proactive and customer-oriented, I excelled at Metro Grocery Store by enhancing customer satisfaction and store efficiency through exceptional service and teamwork. Skilled in customer assistance and adept at fostering collaborative environments, I significantly contributed to a welcoming store atmosphere, demonstrating a strong work ethic and outstanding interpersonal abilities. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts, and locating items for customers. Proficient in stock management and sales support.
Overview
3
3
years of professional experience
Work History
Courtesy Clerk
Metro Grocery Store
08.2021 - Current
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
OCD - Motive Power Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Outgoing and Friendly
- Customer Assistance
- Workplace Safety
- Strong Work Ethic
Languages
English
Native or Bilingual
Timeline
Courtesy Clerk
Metro Grocery Store
08.2021 - Current
OCD - Motive Power Technician
Mohawk College of Applied Arts And Technology
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