Cherie Blasquez Tracy
Auburn
Summary
I have about eight years of Customer-Service Experience. As a student attending classes at Sierra College; I am a Business Administration Professional Major. I have taken a QuickBooks class and I am knowledgeable with window 2016 and websites such as LinkedIn and Microsoft Outlook, Chrome, and Google Drive as well as office 365. I am Proficient in Microsoft Office and I have Proficient Basic Math Skills. I am preparing for a career in in a clerical or administrative job.
Overview
16
16
years of professional experience
Work History
Courtesy Clerk
Safeway
03.2010 - 05.2020
- Bagged Groceries and provided excellent Customer Service
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated Customers on Product Service Offerings
- Offered Exceptional Customer Service to differentiate and promote the company products
- Kept the showroom clean and maintained neat, orderly product displays
- Communicated Merchandise needs and issues to Appropriate supervisors in a timely fashion
- Balanced the needs of multiple customers simultaneously in fast paced retail environment
Cashier
Chipotle Mexican Grill
08.2017 - 12.2018
- Helped customers select products that best fit their needs
- Ran cash register, bank deposits
- Was responsible for keeping the lobby clean and restaurant clean
- Daily Food preparation
- Work for and with others
- Offered direction to motivate team members
- Built and maintained good relationships with crew and management
Crew
Taco Bell
11.2007 - 03.2008
- Helped customers select products that best fit their personal needs
- Maintained visually appealing Displays for the entire store
- Educated customers on product and service offerings
- Balanced the needs of multiple customers
- Held each member accountable for achieving brand and performance goal
- Run cash register count drawers
Crew Member
Togo’s Eatery
06.2004 - 06.2007
- Opened and closed the store, which included counting cash drawers
- Maintained a clean and orderly store
- Food Preparation and Break down
- Helped customers select products that best fit their personal needs
- Built and maintained effective relationships with peers and upper management
- Processed all sales transactions accurately and in a timely fashion
- Answered customer’s questions and addressed problems and complaints
- Communicated information to customers about product quality, value and style
Education
CPR/First Aid Classes -
Red Cross
Auburn, CAHealthCare Essentials and Medical Terminology -
Regional Occupational Program
Auburn, CABusiness Administration Professional Degree -
Sierra College
Rocklin, Ca04.2025
Skills
- QuickBooks certification
- Microsoft Office
- Management Rules and Regulations
- Management functions
- Teamwork
- Communication skills
- Writing skills
- Accounting Equation
- Debits and Credits
- Business Math
- Safety procedures
- Cash Handling
- Organization skills
- First aid
- CPR
- Medical Terminology
- Property Casualty Insurance
- Serve Safe Certification
- Positive attitude
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Outgoing and friendly
- Customer assistance
- Bagging techniques
- Patience and tolerance
- Bagging procedures
- Cart returns
- Flexible schedule
- Safety awareness
- Floor cleaning
- Effective communication
- Cleaning procedures
- Guest greeting
- Store cleaning
- Efficient and courtesy
- Professional appearance
- Shelf stocking
- Stocking shelves
- Money handling
- Cart collection
- Product location
- Price checking
- Loading and unloading carts
- Problem resolution
- Product restocking
- Loading merchandise
- Product knowledge
- Store maintenance
- Complaint resolution
- Merchandise stocking
- Sales expertise
- Order packaging
- Stock replenishment
- Complaint handling
- Upselling strategies
- Loss prevention
- Cross-functional skills
- Brand promotion
- Product rotation
- POS system operations
- Customer relationship management (CRM)
- Product locations
- QA
- Dependable and reliable
- Restocking products
- Shopping cart collection
- Bagging proficiency
- Cart retrieval
- Hospitality and accommodation
- Cart returns understanding
- Grocery bagging
- QC
- Calm and professional under pressure
- Work prioritization
- Understanding customer needs
- Policies and procedures adherence
- Computer skills
- Relationship building
- Calm under pressure
- Customer relations
- Process improvement
- Following scripts
- Quality control
- Customer retention strategies
- Product sales
- Retail store support
- Merchandise orders and exchanges
- MS office
- Employee coaching
- Staff education and training
- Training development aptitude
- Professional telephone demeanor
- Data entry
- Estimating
- Service standard compliance
- Order documentation
- Language fluency
- Needs assessment
- Conflict mediation
- Complaint investigation
- Recordkeeping strengths
- Order fulfillment
- Regulatory compliance
- Issue and complaint resolution
- Transaction processing
- Multi-line phone systems
- Microsoft office
- Service upselling
- Account updates
- Cross-functional collaboration
- Stock management
- POS systems and ordering platforms
- Sales and upselling
- Product education
- Data management
- Warehousing functions
- Customer account management
Timeline
Cashier
Chipotle Mexican Grill
08.2017 - 12.2018
Courtesy Clerk
Safeway
03.2010 - 05.2020
Crew
Taco Bell
11.2007 - 03.2008
Crew Member
Togo’s Eatery
06.2004 - 06.2007
CPR/First Aid Classes -
Red Cross
HealthCare Essentials and Medical Terminology -
Regional Occupational Program
Business Administration Professional Degree -
Sierra College
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