Samridhi (Sam) Messon
Mississauga,ON
Summary
Organised and Dedicated Professional with high attention to detail, handling pre-post process. devoted to fostering long-term management satisfaction through the provision of superior service and unmatched support.
A quick learner who applies excellent time management, interpersonal, and problem-solving techniques to work tirelessly towards the desired outcome. Looking for a full-time job to grow both personally and professionally.
Overview
6
6
years of professional experience
Work History
Customer Relations Consultant
National Disability Credit Alliance
2023.10 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Assistant Manager
Genpact
2021.09 - 2022.08
Assistant Manager
SMC Global
2018.03 - 2020.03
Education
MBA - International Business Management
IIMT
Meerut, U.P (India)07.2018
Skills
- Attention to Detail
- Problem-Solving
- Relationship Building
- AWS
- SAP
- Quickbooks
- Microsoft Excel
- Team Building
- Logical Functions
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Social Service
- Started Tree Plantation Drive in my city (India) and planted 2600 Tress on my 26 Birthday with the support of my friends and co-worker in 2021
- Non-Perishable food drive in every summers for the homeless people
- Annual blanket, coat, and winter gear service with friends around Christmas.
- Active Volunteer of Sri Sathya Sai International Canada.
Additional Information
PR (Status) Canada
Timeline
Customer Relations Consultant
National Disability Credit Alliance
2023.10 - Current
Assistant Manager
Genpact
2021.09 - 2022.08
Assistant Manager
SMC Global
2018.03 - 2020.03
MBA - International Business Management
IIMT
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