Hannah Bailey
Etobicoke,ON
Summary
Dynamic professional with a proven track record at Toyota Canada Inc, excelling in customer relations and CRM software mastery. Leveraged analytical thinking and problem-solving abilities to enhance customer satisfaction and team productivity. Known for exceptional training and mentoring skills, significantly improving operational efficiency without compromising attention to detail.
Overview
11
11
years of professional experience
Work History
Customer Relations Consultant
Toyota Canada Inc
05.2023 - 12.2024
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Improved team productivity by sharing best practices and collaborating on strategies to address common challenges.
- Proactively identified potential issues through ongoing monitoring of account activity, preventing escalations or complaints.
- Maintained detailed records of client interactions, allowing for more personalized service and tailored solutions.
- Managed a diverse portfolio of accounts while remaining attentive to each client's unique needs and preferences.
- Supported the seamless transition of clients from sales to support teams by providing comprehensive information on products/services purchased.
- Conducted thorough analysis of customer feedback to identify trends and areas for improvement.
- Served as an escalation point for challenging cases requiring specialized knowledge or authority, ensuring swift resolutions that satisfied both parties.
Hairstylist
Salon Brittash
08.2018 - 08.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
Hairstylist Apprentice and Salon Receptionist
The Cut Above
01.2018 - 08.2018
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments efficiently, optimizing stylists time usage while minimizing client wait times.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Store Manager
Little Caesars
04.2015 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Shift Manager/Key Holder
Taco Bell/KFC
09.2014 - 04.2015
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Crew Team Member
Kiwi Kraze
09.2013 - 12.2013
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Used proper techniques to prepare food and ingredients.
Education
Associate of Applied Science - Cosmetology
The Beauty Academy
London Ontario06-2018
High School Diploma -
H.B. Beal Secondary School
London Ontario06-2014
Skills
- CRM software
- Customer relations
- Training and mentoring
- Team building
- Schedule management
- Attention to detail
- Artistic abilities
- Analytical thinking
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Customer Relations Consultant
Toyota Canada Inc
05.2023 - 12.2024
Hairstylist
Salon Brittash
08.2018 - 08.2022
Hairstylist Apprentice and Salon Receptionist
The Cut Above
01.2018 - 08.2018
Store Manager
Little Caesars
04.2015 - 01.2018
Shift Manager/Key Holder
Taco Bell/KFC
09.2014 - 04.2015
Crew Team Member
Kiwi Kraze
09.2013 - 12.2013
Associate of Applied Science - Cosmetology
The Beauty Academy
High School Diploma -
H.B. Beal Secondary School
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