Samreet Kaur
Toronto,ON
Summary
Highly analytical Business Analyst with background in identifying business needs and determining solutions to business problems. Strong skills in data analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Children, Youth & Community services
Toronto, Ontario
05.2023 - 04.2024
- Collaborates with business partners and operations to define and document business and functional requirements.
- Utilized SQL queries to validate data integrity and accuracy across different systems.
- Contributes to the design and execution of data queries, including building reports. Validates data for statistical/trending analysis, forecasting, and various performance measurements.
- Collaborated closely with team members, including product owners and design teams, to achieve project objectives and meet deadlines.
- Help create release plans for each of the team's major releases, and sprint planning.
- Works with other development roles, as well as outside of the development organization (horizontally across the org), to independently communicate vision, explain functionality, and answer questions.
- Creates detailed requirements (business and functional areas), and operational documents related to the product.
- Analyze and assess existing business processes and systems to uncover opportunities for improvement and optimization.
- Reviewed and analyzed system specifications to ensure clarity and testability of requirements.
- Analyze and interpret data that contribute to and impact KPIs.
- Reviewed reports from end users to identify bugs or defects in the system.
Associate Technical Analyst (Business)
Fundserv
Toronto, Ontario
12.2022 - 05.2023
- Proactively identify, engage with, and work across business lines, listen to and understand their needs, work collaboratively on proposed technology solutions, ensure quality delivery, and assist with troubleshooting and resolution of any defects.
- Proposed process to monitor, analyze, and interpret system notices to ensure all processes are working properly, and that client files and responses are being delivered and received as per the client’s specifications.
- Create and maintain high-quality documentation for Functional Requirements, including the production and user acceptance testing.
- Troubleshoot issues and implement requests by analyzing, planning, coordinating, and organizing using experience in computer software programming and systems (e.g., XML, Unix, CRT, Oracle, GUI tools) to provide resolutions that effectively address the issues and resolve the queries.
- Perform data queries, mapping, and gap analysis between associate intermediaries, manufacturers, and downstream dealers.
- Conduct the required testing to ensure clients comply with company policies and can conduct business through the business model.
- Participated in disaster recovery planning and exercises to ensure business continuity in the event of system failures.
- Manage the traceability of business requirements to the Test Plan and Results.
- Assist in projects, providing tracking to technical teams, and status and milestone updates to internal and business stakeholders.
Technical Support Analyst
Suncor (Pathway Communications)
Markham, Ontario
04.2022 - 12.2022
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Assisted employees with password resets, account unlocks, and security settings adjustments via tickets.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Supported the development team during the deployment process by providing guidance on best practices for system configuration.
- Investigated root causes of incidents reported by users in order to identify underlying problems that may have caused them.
- Conducted remote diagnostics to identify and solve technical problems.
- Used remote login tools to assist clients with technical and product questions.
- Work on production systems to view the production of petrol in Canada, Petro Pass, and A&W locations (POS, back office, and wholesale locations).
Incident Response Analyst
CIBC Bank
Toronto, Ontario
03.2021 - 03.2022
- Provide technical support to end users in assisting with day-to-day business errors.
- Prepared correspondences, maintained user logs and records on technical issues, and provided ongoing support to build rapport and disseminate information.
- Created a developing knowledge base of common issues, descriptions, and resolutions.
- Configured and administered users with virtual machine issues.
- Documenting incidents from start to finish, including case details, actions taken, and recommendations for future response efforts.
- Identifying and suggesting process improvements to enhance the incident response capability of the organization.
- Responding promptly to incidents, analyzing them, and providing real-time responses.
End User Support Technician
Shaw Communications ( Gatestone & co.)
Orono, Ontario
11.2018 - 03.2021
- Handled customer service issues by providing guidance or escalating for advanced support.
- Responded to IT service requests within SLA guidelines established by the organization.
- Diagnose and resolve technical problems encountered by customers.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided technical support to end users via phone and email.
- Collaborated with internal teams to develop solutions to improve system stability and performance.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Education
Bachelor of Science - Software Engineering
Centennial College
Toronto, ON12-2025
Post Secondary - Business Analytics
Centennial College
Toronto, ON04-2018
Skills
- Gap analysis
- Release planning
- Data analysis
- Project presentation
- Quality assurance
- Systems analysis
- Microsoft Office Suite
- Business process mapping
- Stakeholder engagement
- Software development life cycle
- Strategic thinking
- Requirements gathering
- Test case scenarios
- User acceptance testing
- Project management
- Functional specifications
- Workflow Analysis
- Risk assessment
- Business process modeling
Certification
Fundamentals of Agile Project Management Issued by Project Management Institute July 2023
Fundamentals of Waterfall Project Management Issued by Project Management Institute July 2023
Scrum Fundamentals Certified (SFC)Issued by SCRUM study July 2023
Credential ID: 988926
Jira Fundamentals Badge Issued by Atlassian January 2024
Jira
Google Data Analytics Professional Certificate Issued by Grow with Google on Coursera September 2023
Experience with Data Analysis, SQL, Tableau and R Programming Language, Sheets,
Business Analysis, Data Visualization
Google Business Intelligence Certificate Issued by Grow with Google on Coursera October 2023
Data Modeling, Business Analysis, Business Intelligence, Big query, Extraction transformation
And loading (ETL), Business Process
Timeline
Business Analyst
Children, Youth & Community services
05.2023 - 04.2024
Associate Technical Analyst (Business)
Fundserv
12.2022 - 05.2023
Technical Support Analyst
Suncor (Pathway Communications)
04.2022 - 12.2022
Incident Response Analyst
CIBC Bank
03.2021 - 03.2022
End User Support Technician
Shaw Communications ( Gatestone & co.)
11.2018 - 03.2021
Bachelor of Science - Software Engineering
Centennial College
Post Secondary - Business Analytics
Centennial College