SAMRAWIT KIFLE
Toronto,ON
Summary
Proven track record in customer service and financial management, exemplified by a history with RBC Royal Bank. Skilled in data entry and adept at addressing customer inquiries, demonstrating empathy and confidentiality. Achieved seamless transaction experiences through meticulous attention to detail, enhancing client trust and satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Rexall Pharma Plus
04.2017 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
RBC Royal Bank
02.2010 - 03.2017
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
PSW
Hazelton Place Retairement Residence
04.2000 - 09.2010
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Science - Pharmacy Assistant
Seneca College of Applied Arts And Technology
North York, None07-2014
High School Diploma -
Centeral Commerce Collegiate
570 Shaw St.Toronto07-1999
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
Accomplishments
I finshed all the courses that I planned for
Languages
English
Professional Working
Certification
Diploma in pharmacy assistant
certificate in PSW
high school diploma
Timeline
Pharmacy Assistant
Rexall Pharma Plus
04.2017 - 07.2024
Bank Teller
RBC Royal Bank
02.2010 - 03.2017
PSW
Hazelton Place Retairement Residence
04.2000 - 09.2010
Associate of Science - Pharmacy Assistant
Seneca College of Applied Arts And Technology
High School Diploma -
Centeral Commerce Collegiate
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