Samoria Elmore
Ajax,ON
Summary
Dynamic and service oriented professional with a strong background in customer service, hospitality, and retail, offering over four years of experience in delivering exceptional guest experiences. Adept at upholding luxury standards, excelling in high pressure environments, and catering to diverse, multicultural clientele. Skilled in communication, upselling, and team collaboration, with a proven ability to anticipate guest needs and exceed expectations. A polished and adaptable individual with a passion for creating memorable experiences and contributing to the success of world class establishments.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Kettlemans Bagel
Whitby, Ontario
07.2022 - 02.2024
- Maintained work area and kept cash drawer organized.
- Upsold Bagels, spreads, and beverages, contributing to daily sale goals.
- Processed cash, card, and mobile payments with precision, ensuring accurate till balances and compliance with company policies.
- Handled customer complaints professionally, resolving issues promptly to maintain loyalty and satisfaction
- Followed strict food safety protocols and maintained a clean, organized work environment in compliance with health regulations.
Front of House Hospitality Specialist
The Shadow Eagle Resto Bar and Grill
Whitby, ON
06.2020 - 07.2022
- Increased revenue through effective upselling of signature cocktails, premium wines, and specialty dishes.
- Accurately took and processed customer orders, ensuring timely delivery and adherence to specific guest preferences.
- Managed cash, credit card transactions, and reconciled daily sales using POS (point of sale) symptoms accurately.
- Assisted with private events, managing larger groups and providing tailored service for corporate gatherings and special occasions.
- Addressed and resolved guest complaints or concerns professionally, ensuring satisfaction and maintaining loyalty.
Customer Service Cashier
Hy-vee Inc
Mission, KS
01.2019 - 12.2019
- Provided exceptional customer service by assisting shoppers with product inquiries, locating items, and offering personalized recommendations to enhance the shopping experience
- Resolved customer concerns, returns, and complaints professionally, ensuring customer satisfaction and retention
- Handled high volume transactions accurately, including cash, credit, and digital payments, while maintaining balanced tills and adhering to company policies.
- Worked closely with team members and supervisors to ensure efficient operations during peak hours and special events.
- Maintained in depth knowledge of store promotions, products, and pricing to assist customers effectively and promote special offers.
Education
High School Diploma -
Durham Alternative Secondary School
Pickering, ON06-2023
Skills
- Exceptional Guest Experience Delivery
- Upselling and Cross-Selling Expertise
- Multitasking Efficiency
- Cultural Sensitivity
- Conflict Resolution
- Verbal and Written Communication
- Luxury Standards Compliance
- Relationship Building
- Problem Solving Skills
- Attention to Detail
- POS system proficiency
- Inventory management
- Menu and Product Knowledge
- Food and Beverage Preparation
- Cash Handling and Reconciliation
- Event and Private Function Support
- Team Collaboration
- Leadership and training
- Adaptability
- Professional Appearance and Etiquette
Timeline
Customer Service Cashier
Kettlemans Bagel
07.2022 - 02.2024
Front of House Hospitality Specialist
The Shadow Eagle Resto Bar and Grill
06.2020 - 07.2022
Customer Service Cashier
Hy-vee Inc
01.2019 - 12.2019
High School Diploma -
Durham Alternative Secondary School