Samir Tohme
Sales
Dartmouth,Nova Scotia
Summary
Achieving high target while meeting customer expectations and satisfaction. Great customer service, attentive to details and customer oriented. I work in fast paced environment and i provide solution and suggestions to problem and complaints.
Overview
10
10
years of professional experience
Work History
Selection Specialist
O'Regan's Automotive Group
06.2015 - Current
- Followed all company policies and procedures to deliver quality service and experience.
- Listened and responded to customer requests, feedback and complaints and forwarded information to superior if necessary
- Interpreted clients' needs and introduced vehicles to fit their specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Developed and managed relationships with clients and partners to drive opportunity growth and business success
- Developed and implemented systems to track customer feedback and satisfaction.
Licensed Benefit Advisor
American Income Life
11.2014 - 06.2015
- Turning sales lead through cold call, and emails to a potential business
- Set up a weekly and monthly goals and try to achieve them
- Attend weekly meetings for sales projection and target
- Meet with clients to do an analysis about their need and wants for insurance coverage.
Line Cook
The Prince George Hotel
11.2013 - 08.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
BBA - Business Administration
American University Of Technology
Halat, Lebanon02.2023
College Degree - Hospitality Management
Institut Technique Ajaltoun
Ajaltoun, Lebanon07.2007
Skills
- Communication
- Negotiation
- Client Rapport-Building
- Customer Satisfaction
- Critical Thinking
- Problem Solving
- Coordinator
- Achiever
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Professional Working
Soccer, Walking
I am a Volunteer Soccer Coach, I also enjoy playing and reffing Soccer.
Timeline
Selection Specialist
O'Regan's Automotive Group
06.2015 - Current
Licensed Benefit Advisor
American Income Life
11.2014 - 06.2015
Line Cook
The Prince George Hotel
11.2013 - 08.2014
BBA - Business Administration
American University Of Technology
College Degree - Hospitality Management
Institut Technique Ajaltoun
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