Samir Alhello
Winnetka
Summary
Results-driven supervisor with expertise in training and staff management. Known for implementing process improvements that enhance service delivery and boost team productivity. Committed to fostering a culture of continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor/Lead Patient Care Coordinator
My Care Management Inc.
Encino, CA
07.2020 - Current
- Supervised daily operations, ensuring compliance with care management protocols and quality standards.
- Trained and mentored staff on best practices in patient care and operational efficiency.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Developed and maintained scheduling systems to optimize resource allocation for client services.
- Communicated with patients, ensuring that medical information was kept private.
- Coordinated interdisciplinary team meetings to align objectives and improve patient outcomes.
- Monitored performance metrics to identify areas for improvement and drive staff accountability.
- Established relationships with external partners to facilitate seamless client transitions and support services.
- Led initiatives focused on enhancing staff engagement and retention through targeted training programs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Sales and Leasing Consultant
Universal City Nissan
Universal City, CA
07.2017 - 03.2020
- Assisted customers in identifying vehicle options based on individual needs and preferences.
- Facilitated lease agreements and sales transactions, ensuring compliance with company policies.
- Conducted vehicle demonstrations to highlight features and benefits, enhancing customer engagement.
- Maintained up-to-date knowledge of inventory and promotions to effectively inform clients.
- Collaborated with finance team to streamline approval processes for financing options.
- Developed strong relationships with clients, fostering repeat business and referrals.
- Implemented follow-up procedures to ensure customer satisfaction post-purchase or lease signing.
- Trained new staff on sales techniques and customer service best practices for improved performance.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
- Identified, established and maintained positive relationships with industry influencers and strategic partners to drive ongoing referrals and continued opportunities to promote community.
- Maintained strong and well-managed online presence to successfully market community.
- Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Facilitated smooth transactions for clients from initial inquiry to move-in day by closely collaborating with cross-functional teams such as finance, legal, maintenance staffs among others.
- Delivered engaging sales presentations tailored to individual client needs that effectively highlighted unique selling points of each property offering.
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
- Ensured strict compliance with federal, state, and local regulations related to fair housing policies and ethical leasing practices.
- Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.
Sales and Leasing Consultant
Mission Hills Hyundai
Mission Hills, CA
07.2015 - 07.2017
- Collaborated with marketing teams on promotional campaigns targeting potential customers for increased lead generation and conversion rates.
- Assisted property managers in maintaining occupancy levels by promptly addressing tenant concerns and coordinating repair or maintenance requests as needed.
- Played a key role in driving overall sales team success by contributing ideas for process improvements, sharing market insights, and participating in strategic planning discussions.
- Contributed to the achievement of leasing goals by delivering high-quality presentations and conducting informative property tours for prospective tenants.
- Expanded customer base through targeted prospecting efforts including cold calling, email campaigns, open houses, and social media outreach.
- Ensured strict compliance with federal, state, and local regulations related to fair housing policies and ethical leasing practices.
- Enhanced customer satisfaction through prompt and efficient handling of inquiries, resolving issues, and providing exceptional service.
- Achieved consistent revenue growth with effective negotiation skills that secured profitable deals for both clients and the company.
- Delivered engaging sales presentations tailored to individual client needs that effectively highlighted unique selling points of each property offering.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Facilitated smooth transactions for clients from initial inquiry to move-in day by closely collaborating with cross-functional teams such as finance, legal, maintenance staffs among others.
Medical Billing Department Supervisor
Intra Care Home Health
Calabasas, CA
07.2014 - 07.2015
- Supervised billing operations, ensuring compliance with healthcare regulations and company policies.
- Developed training materials, enhancing team knowledge of billing software and procedures.
- Streamlined billing processes, reducing errors and improving overall efficiency in department workflows.
- Led monthly audits to ensure accuracy in billing statements and adherence to financial protocols.
- Coordinated communication between departments, resolving discrepancies in patient accounts promptly.
- Mentored junior staff, fostering professional development and promoting best practices in billing procedures.
- Implemented new software tools, increasing productivity and facilitating better data management within the team.
- Analyzed billing trends to identify areas for improvement, driving strategic initiatives for revenue enhancement.
- Maintained accurate records of client billing information, resulting in fewer errors and faster invoicing.
- Aligned department goals with organizational objectives through strategic planning initiatives.
- Implemented performance metrics for the billing team, leading to increased productivity and accuracy levels.
- Streamlined workflows through consistent process improvements, reducing manual tasks within the department.
- Reduced invoice processing time with the introduction of new software and training for team members.
- Negotiated payment plan arrangements with delinquent clients, facilitating positive ongoing relationships while recovering outstanding funds owed.
- Managed accounts receivable, ensuring timely collections and reducing outstanding balances.
- Provided exceptional customer service by addressing client inquiries related to invoices quickly and professionally.
- Contributed towards budget preparation by analyzing historical trends in revenue collection data accurately.
- Evaluated employee performance periodically using established evaluation criteria, providing constructive feedback and developing action plans for improvement.
- Conducted regular audits of billing data to identify discrepancies and implement corrective actions as needed.
- Assisted in the creation of policies and procedures for the billing department to ensure consistency and compliance with regulations.
- Managed monthly close processes efficiently, ensuring all deadlines were met without compromising data integrity or accuracy.
- Supervised a team of billing specialists, providing guidance and support for their professional growth.
- Oversaw successful system migration projects within the billing department by coordinating resources effectively.
- Collaborated with IT department to design custom reports for management review, aiding in decision-making processes.
Director Of Medical Billing
Digitech Computer
Briarcliff Manor, NY
07.2007 - 07.2014
- Oversaw billing operations ensuring compliance with healthcare regulations and company policies.
- Managed billing team, providing training and support to enhance performance and accuracy.
- Streamlined billing processes, reducing errors through improved workflows and staff accountability.
- Analyzed financial reports to identify discrepancies, implementing corrective measures for timely resolutions.
- Developed and maintained relationships with insurance providers to facilitate claims processing and payment collection.
- Evaluated billing software systems, recommending upgrades that enhanced functionality and user experience.
- Led cross-departmental initiatives to improve revenue cycle management and operational efficiency.
- Reviewed billing problems, researched issues, and resolved concerns.
- Monitored industry trends, adapting strategies to align with changes in healthcare reimbursement practices.
Education
Medical Billing - Medical Billing
UEI College
Encino, CA08-2020
Associate of Science - Criminal Justice
Dutchess Community College
Poughkeepsie, NY08-2004
Associate of Applied Science - Health Related Profession
Norfolk State Univercity
Norfolk, VA08-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Strategic planning
- Inventory control
- Staff discipline
- Analytical thinking
- Team building
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Certification
- Certified Care Coordinator - 2021- present
Languages
Arabic
Native or Bilingual
Timeline
Supervisor/Lead Patient Care Coordinator
My Care Management Inc.
07.2020 - Current
Sales and Leasing Consultant
Universal City Nissan
07.2017 - 03.2020
Sales and Leasing Consultant
Mission Hills Hyundai
07.2015 - 07.2017
Medical Billing Department Supervisor
Intra Care Home Health
07.2014 - 07.2015
Director Of Medical Billing
Digitech Computer
07.2007 - 07.2014
Medical Billing - Medical Billing
UEI College
Associate of Science - Criminal Justice
Dutchess Community College
Associate of Applied Science - Health Related Profession
Norfolk State Univercity