Tristyn Rodriguez
Winnipeg,MB
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
13
13
years of professional experience
Work History
Lead Patient Care Coordinator
University of manitoba
Winnipeg, MB
05.2020 - Current
- Assisted in developing and implementing patient care plans.
- Provided direction to staff members on patient care issues.
- Monitored, evaluated, and reported patient progress to physicians.
- Developed strategies for improving quality of service delivery to patients.
- Advised the clinical team on best practices for providing safe and effective care.
- Collaborated with multidisciplinary teams to provide comprehensive care services.
- Participated in regular performance improvement activities and initiatives.
- Identified areas of opportunity for improved patient outcomes.
- Resolved conflicts between staff members regarding patient care decisions.
- Scheduled appointments for patients according to their needs.
- Provided guidance and support to junior staff members in their daily duties.
- Tracked data from various sources such as electronic health records systems and paper charts.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Assured regulatory compliance and professionalism across patient service.
Implant Coordinator
University of manitoba
Winnipeg, MB
05.2016 - 05.2020
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Assisted with the preparation of presentations for senior management meetings.
- Organized team events to promote a positive work environment.
- Provided technical support to staff members regarding software applications and hardware systems.
- Monitored inventory levels and ordered additional supplies as needed.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Conducted regular training sessions for staff members on new software programs or processes.
- Prepared detailed expense reports for all departmental activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Resolved customer complaints in a timely manner while upholding company standards.
Dental Receptionist
University of manitoba
Winnipeg, MB
06.2011 - 05.2016
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Collected payments from patients in accordance with established policies and procedures.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Provided support with front office duties such as photocopying documents or scanning files.
Education
High School Diploma -
Daniel McIntyre Collegiate Institute
Winnipeg, MB06-2008
Some College (No Degree) - Dental Assisting
CDI College
Winnipeg, MBSkills
- Treatment Evaluations
- Care Improvement
- Performance Improvement
- Qualified In Patient Transport
- Inter-Department Collaboration
- Patient Registration
- Medical Chart Documentation
- Patient Management
- Insurance Verification
- Patient Outreach And Follow-Up
- Patient Care Coordination
- Multidisciplinary Team Collaboration
- Performance Monitoring
- Complaint Resolution
- New Staff Mentoring
- Staff Mentoring
- Staff Education And Training
- Electronic Health Records
- Documentation And Reporting
Awards
10 year long service award University of Manitoba November 2022. Deans award of Excellence for outstanding staff member to the Dr.Gerald Niznick College of Dentistry November 2021 Award of Excellence for support staff 2021 Presidents Award of Excellence in recognition of exceptional COVID-19 response June 2021.
System knowledge
- Exan AxiUm software Data base system EPIC ordering system. Microsoft Office 365: proficient in Microsoft Teams. Microsoft Outlook Microsoft Excel Microsoft Word Microsoft share point Crystal Reports certified March 2022
Additional Training Courses
- Introduction to management (certification course) Presentation skills Measuring outcomes of training People First Training and Developement HR course
Timeline
Lead Patient Care Coordinator
University of manitoba
05.2020 - Current
Implant Coordinator
University of manitoba
05.2016 - 05.2020
Dental Receptionist
University of manitoba
06.2011 - 05.2016
High School Diploma -
Daniel McIntyre Collegiate Institute
Some College (No Degree) - Dental Assisting
CDI College