Samiksha Arora
Calgary,AB
Summary
Dynamic hospitality professional recognized for exceptional productivity and efficient task execution. Specialized in customer service, order accuracy, and time management, ensuring outstanding guest experiences. Strong communicator and team player, adaptable to various environments and challenges. Proven ability to work independently while quickly acquiring new skills.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Mr Schnapps Pub & Grill
Calgary, Alberta
04.2026 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
- Took and processed food and beverage orders to ensure timely service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled cash transactions and processed payments with accuracy to maintain financial integrity.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Hitchki
Calgary, Alberta
11.2024 - 04.2026
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of menu items to answer customer inquiries.
- Supported team members during busy shifts to enhance service flow.
- Set up tables and prepared dining area for service each shift.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments accurately.
Warehouse Worker
DP World
Calgary, Alberta
05.2024 - 11.2024
- Loaded and unloaded shipments according to company standards.
- Operated pallet jacks to transport items between warehouse locations. to move items to and from warehouse locations.
- Collaborated with team members to meet deadlines for order fulfillment, enhancing overall operational efficiency.
- Maintained organization of shelves, workstations, and pallet areas to promote a safe and effective work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Conducted regular safety inspections of equipment and work areas.
- Implemented best practices for waste reduction and recycling, contributing to sustainability efforts.
Customer Service Associate
Teleperformance
Chandigarh, Mohali
07.2023 - 03.2024
- Resolved customer complaints by identifying issues and implementing solutions, enhancing customer satisfaction.
- Assisted customers with returns, exchanges, and refunds, ensuring smooth transaction experiences.
- Educated customers on products and services to enhance overall experience.
- Collaborated with team members to improve service quality and streamline operational processes.
- Escalated complex issues to relevant departments for expedited resolution.
- Maintained up-to-date knowledge of company policies for efficient support.
- Welcomed customers with a friendly demeanor at the entrance. to ascertain needs promptly and accurately.
- Organized tasks effectively while adhering to strict deadlines.
Education
Diploma - Business Administration And Management
Portage College
Lac La Biche07-2026
Skills
- Point of sale
- Order management
- Menu knowledge
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Conflict resolution
- Communication skills
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
- Class 5 Drivers license
- Pro Serve
Timeline
Server
Mr Schnapps Pub & Grill
04.2026 - Current
Server
Hitchki
11.2024 - 04.2026
Warehouse Worker
DP World
05.2024 - 11.2024
Customer Service Associate
Teleperformance
07.2023 - 03.2024
Diploma - Business Administration And Management
Portage College